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Safety product recalls

Whirlpool washing machines

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Notice updated 5 May 2020

We have been asked by Whirlpool to notify you about a potential safety issue with a number of Hotpoint and Indesit washing machines manufactured between October 2014 and February 2018.  The safety issue concerns the door lock system. When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire.

    What do I need to do?
    If you have purchased a Hotpoint or Indesit washing machine since 2014 please call Whirlpool on 0800 316 1442 (Republic of Ireland 0818 903 281) or visit https://washingmachinerecall.whirlpool.co.uk (or for Republic of Ireland - https://washingmachinerecall.whirlpool.ie) to check if your appliance is affected.

    • Whirlpool have advised that to avoid all risk associated with the use of affected models, you should unplug your washing machines and not use it.
    • They have also said that if, nevertheless, you do choose to use your appliance, you should only use cold water cycles of 20°C or lower as this significantly reduces the risk
    • Whirlpool will be offering affected customers the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of your existing appliance.
    • Due to the volume of appliances impacted by the recall, Whirlpool will be able to begin replacing appliances and deploying engineers for in-home repairs from early January.

    The safety of our customers is our highest priority, please follow the above advice outlined by Whirlpool. We apologise for any inconvenience caused by this issue.

      Tower pressure cookers

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      Notice updated 14 January 2019

      We have been asked by our supplier, Tower, to notify you about a potential safety issue with the below Pressure Cookers, sold by Argos between July 2014 and August 2019.  These products have the required certification from the manufacturer to demonstrate conformity with requirements. However, test results have indicated that use of the items may result in burns from the steam, and/or, unexpected release of liquid from the unit and/or excessive heat in the handle. Safety is Tower’s first priority and they are therefore conducting a recall of all models which may be affected.

        If you have one of these Pressure Cookers, STOP USING IT IMMEDIATELY. To help identify if your pressure cooker is an affected model, you can locate the model number stamped on the base of the item. If there is no legible model number on the base of the item, please contact Tower’s customer support line (details below) for assistance.

        • Tower 4.5L 22cm Pressure Cooker (Argos Cat number 238/9468) Model No. T90100
        • T90101 Tower 6L 22cm Pressure Cooker (Argos Cat number 249/9926) Model No. T90101
        • Tower 7.5L 22cm Pressure Cooker (Argos Cat number 239/1487) Model No. T90102
        • Tower 6L 22cm One Touch Pressure Cooker (Argos Cat numbers 239/2929 & 351/3305) Model No. T90103
        • Tower 4L One Touch Pressure Cooker (Argos Cat number 683/6773) Model No. T90114
        • Tower 6L One Touch Pressure Cooker (Argos Cat number 683/7507) Model No. T90115
        • Tower 4L One Touch Pressure Cooker (Argos Cat number 607/6715) Model No. T90117

          To arrange for a free replacement, please click on the link below.

          http://registermywarranty.co.uk/recall/apply

          Tower Customer Support can also be contacted on Freephone: 0333 220 6091 (UK); 1800936069 (ROI) or visit the Tower website:

          Tower will provide you with a returns label for free shipping at your local Post Office. Following the return of an affected model, an alternative model of a similar or higher specification will be delivered free of charge. 

          The safety of our customers is our highest priority. We apologise for any inconvenience caused by this issue.

          Cuggl safety gates

          We want to bring to your attention a potential safety issue with a number of Cuggl Safety Gates (descriptions and images below). Extensive testing has identified that some gates may fail to consistently meet all the required safety standards, resulting in the brackets or wooden slats breaking under high impact e.g. regular banging or kicking of the gate, failure of the auto-close feature and / or the gaps between metal bars being wider than the required standard, which may result in a child getting trapped

          What do I need to do?
          If you purchased one of the safety gates below under the brand Cuggl, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund (by cash or debit card). You will not need a receipt. The Cuggl brand label can be seen on the gate, usually on the top panel (see image below).

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            Cuggl safety gates affected:

            Cuggl Autoclose Metal Gate: Cat no. 7076879

            Cuggl Metal & Wood Gate: Cat no. 7025112

            Cuggl Wooden Extending Gate: Cat no. 7065426

            Cuggl 7cm Pressure Fit Extension Kit: Cat no. 7063868

            Cuggl Pressure Fit Safety Gate: Cat no. 7036613

            Cuggl Extra Wide Hallway Gate: Cat no. 7060225

            Cuggl Extra Wide Adjustable Gate: Cat no. 6879613

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              Where to find the logo:

                Any questions?
                The safety of our customers is our highest priority, please be assured that no other safety gate is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our dedicated helpline on:

                UK freephone– 0800 0113462
                ROI freephone– 1800946744

                  Argos memory foam mattress topper

                  Notice updated 07 November 2019

                  We’re serious about your safety. Please check to see if a product you’ve bought has been recalled for safety reasons and find out what you need to do next.

                  We want to bring to your attention a potential safety issue with the Argos Memory Foam Mattress Topper. We have found via routine testing that a small number of mattress toppers do not conform to UK fire safety standards.

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                    Argos memory foam mattress toppers

                    5cm Memory foam toppers:
                    Cat no. 6867876 (Batch code: 011018, 080719)
                    Cat no. 6994316 (Batch code: 011018, 080719)
                    Cat no. 7037423 (Batch code: 011018, 080719)


                    Argos Home 3cm profile topper with pillows:
                    Cat no. 8359997 (Batch code: 011018, 240218, 100218)
                    ​​​​​​​Cat no. 8350910 (Batch code: 011018, 240218, 100218)
                    ​​​​​​​Cat no. 8288099 (Batch code: 011018, 240218, 100218)


                    Argos Home 3cm memory foam mattress toppers:
                    ​​​​​​​Cat no. 1271278 (Batch code: 011018)
                    ​​​​​​​Cat no. 1271285 (Batch code: 011018)
                    ​​​​​​​Cat no. 1271292 (Batch code: 011018)

                    Argos Home luxury 7cm memory foam toppers:​​​​​​​
                    ​​​​​​​Cat no. 6019772 (Batch code: 011018)
                    ​​​​​​​Cat no. 6223441 (Batch code: 011018)
                    ​​​​​​​Cat no. 6221443 (Batch code: 011018)
                    ​​​​​​​Cat no. 6099534 (Batch code: 011018)

                      What do you need to do?
                      If you purchased an Argos memory foam mattress topper, check the care label for the batch code. If the batch code on the care label matches one of the batch numbers below, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund or replacement. You will not need a receipt.

                      Any questions?
                      The safety of our customers is our highest priority, please be assured that no other mattress topper is affected by this issue. We apologise for any inconvenience caused. If you have any questions or concerns, please contact us on our helpline on:

                      UK freephone - 0800 0113462
                      ROI freephone - 1800946744

                        Baby sleep bags

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                        Notice updated 19 September 2019

                        We want to bring to your attention a potential safety issue with the Baby Sleep Bags (style numbers 134877764 & 134878142). It has come to our attention that the level of insulation provided by these sleep bags exceeds the specified rating. This may cause an infant to overheat.

                          What you need to do?
                          STOP USING IMMEDIATELY and return it to an Argos store or a Sainsbury’s click and collect store for a full refund of £14.00.
                          You will not need a proof of purchase.

                          If you do not have an Argos or Sainsbury’s click and collect store near to you, please contact us on 0800 028 6658 or email tucustomerservices@sainsburys.co.uk and we will arrange for a returns label to be sent to you.

                          Any questions?
                          The safety of our customers is our highest priority. We are very sorry for any inconvenience caused.

                          If you have any questions or concerns, please contact us on our dedicated helpline on:

                          UK freephone– 0800 028 6658
                          Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience

                            Cuggl mushroom high chair

                            Notice updated 06 September 2019

                            We want to bring your attention to a potential safety issue with the Cuggl Mushroom High Chair, catalogue number 7094143. Testing has shown that if a child leans sideways in the high chair there is a risk that the chair could topple over, injuring the child and damaging the high chair.

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                              Cat no. 7094143

                                What do I need to do?
                                If you have a Cuggl Mushroom High Chair, STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund of £29.99/€37.99. You will not need a receipt.

                                Any Questions? 
                                The safety of our customers is our highest priority, please be assured that no other highchair is affected by this issue. We apologise for any inconvenience caused by this issue. If you have any questions or concerns, please contact us on our helpline on:

                                UK freephone– 0800 0113462
                                ROI freephone– 1800946744

                                  Zinc smart RX hoverboard

                                  Notice updated 24 July 2019

                                  We have been made aware of a voluntary recall from Hy-pro International Ltd on their Zinc Smart RX hoverboard. They have become aware of a small number of incidents where the product has caught fire while charging.

                                  What is the risk?
                                  If the Zinc Smart RX hoverboard is used in wet conditions, it can lead to the battery pack becoming compromised. This can lead to the performance of the product being affected and the battery potentially catching fire whilst on charge.

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                                    Cat no. 8358589

                                      What do you need to do?
                                      If you purchased a Zinc Smart RX hoverboard from Argos please STOP USING IT IMMEDIATELY, DO NOT CHARGE IT and return your hoverboard to an Argos store for a full refund of £299.99/€379.99. You do not need a receipt.

                                      Any uestions?
                                      The safety of our customers is our top priority and we’re sorry for any inconvenience this may cause.

                                      We can also reassure you that no other hoverboard is affected by this recall. If you have any questions, please contact our helpline on:

                                      UK freephone: 0800 151 0905
                                      ROU freephone:1800 804 320

                                        Whirlpool tumble dryer

                                        Notice updated 16 July 2019

                                        Since 2015, Whirlpool have been carrying out an in-home modification on all tumble dryers sold in the UK under the following brands Hotpoint, Indesit, Creda, Swan or Proline between April 2004 and September 2015, called the Whirlpool Outreach Programme. 

                                        If the dryer is left unmodified, in some rare cases, excess fluff can come into contact with the heating element and present a fire risk. 

                                        Whirlpool are now carrying out a Product Recall on any tumble dryers that remain unmodified.

                                        Here’s what you need to do
                                        If you think you have a tumble dryer that could be impacted by the product recall:

                                        • Do not use the appliance
                                        • Switch it off and unplug if safe to do so

                                        Follow Whirlpool’s instructions HERE

                                        or call:
                                        UK freephone: 0800 151 0905
                                        ROI freephone:1800 804 320

                                        Whirlpool have provided us with some additional information about the options that are available to customers, as follows:

                                        Scenario - If a customer requests a refund from Whirlpool
                                        How long will it take for the customer to receive money?
                                        Is the refund contingent on Whirlpool taking the product back (Will they only get their money when WP have the old product back)?

                                        What is the timeline on Whirlpool collecting the old item?
                                        If a customer selects the refund option, then firstly they are presented with some date options for Whirlpool to collect the product as yes they will only get the money when the affected unit is back with Whirlpool. Whirlpool are offering delivery dates within a few days of when the customer selects this option. Once the customer selects the date then they will receive the cheque within 10 working days. It is likely to be quicker than this but that's the maximum. 

                                        Scenario - If a customer requests a modification
                                        What is the timeline for customers to receive this modification?
                                        Whirlpool typically offer an engineer within a week but are finding some consumers are asking for longer. Whirlpool do remind all customers they must unplug the unit and not use it until it is remove or repaired.

                                        Scenario - If a customer wants a replacement
                                        Will Whirlpool pick up the old appliance?
                                        Whirlpool are currently offering delivery slots a few days out and yes they collect the old appliance. If the old appliance is not there they will not leave the new one as they have to demonstrate the old one has been taken out

                                        Scenario - If a customer who already has had a modification now wants a refund or replacement
                                        What is the process for this?
                                        Consumers who have had their dryer already modified can continue to use it. The Office of Public Safety and Standards confirmed this in a recent review which you can find confirmation of HERE.

                                        Scenario - In the event a customer wishes to return their tumble dryer to an Argos store.
                                        Customers must be guided to Whirlpool without any exception as they have to be able to document removing the product. Whirlpool will come to the customer’s home at a convenient time for them and do this. Once this has been completed then they will be issued with the refund. It's very important to be 100% vigilant on this point (which I accept is hard but is important)

                                        Can the store exercise discretion on the above point?
                                        As above, Whirlpool can only carry out this process by removing the product directly themselves from the customer’s home. Under no circumstances are they permitted to collect from anywhere else in accordance with how they are monitoring and reporting on this programme. The onus is on Whirlpool to carry out the recall and have evidence of any machine returned, Argos are unable to interfere in this process.

                                          Bush double oven

                                          Notice updated 05 July 2019

                                          It has come to our attention that the installation instructions for the following items were unclear, specifically page 15 of the instruction manual, advising customers how to connect the cable for the oven. If the connector block was wired incorrectly, there is a risk of overheating which in extreme circumstances could lead to a fire. In addition, if the temperature within the oven exceeds the tempered glass limit, there is a risk that the glass could crack.

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                                            Bush LSBBDFO Double Oven

                                            Cat no. 8629445
                                            Cat no. 8629517

                                              What do you need to do?
                                              DO NOT USE YOUR OVEN until the installation has been tested by a qualified engineer.

                                              Please call our trusted partner, 0800 Repair, to arrange for an engineer to check the connection of your built-in oven – PH: 0345 257 7271.

                                              While your oven may have been installed by a qualified person, as the instructions were unclear we want to make sure that the connection is checked. In the meantime, even if your oven is working fine, if the cable was connected incorrectly, there is a risk of overheating.

                                              We have also included (below) a replacement page 15 for your instruction manual, should you need it in the future.

                                              Click here for your replacement instruction manual, page 15.

                                              When were these products sold?
                                              This notice only applies to any Bush LSBBDFO Double Oven – Cat. number – 8629445/8629517 purchased before 10th May 2019. Modified instructions were included in all double ovens sold after that date.

                                              Any questions?
                                              We are very sorry for any inconvenience caused. Customer safety is extremely important to us and we appreciate your understanding in this matter.

                                              0800 Repair phone number: 0345 257 7271.

                                              For any other queries about your Argos order, please contact our Customer Services Team on 0800 0113462.

                                                Bush tumble dryer

                                                Notice updated 25 June 2019

                                                We have been working closely with Milton Keynes Trading Standards to review the maintenance and safety information that we provide with some of our Bush tumble dryers (details below). As a result, we are providing additional maintenance and safety information to all customers who bought one of these tumble dryers.

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                                                Here is a list of the products that this notice affects:

                                                1288010 TDV6B 6KG
                                                7642966 TDV6S 6KG
                                                1292051 TDV6B 6KG
                                                5386073 V7SDB 7KG
                                                1737901 TDV6B 6KG
                                                5435010 V7SDB 7KG
                                                4810722 TDV6W 6KG
                                                5480948 V7SDW 7KG
                                                7642382 TDV6W 6KG
                                                5496011 V7SDS 7KG
                                                7642399 TDV6W 6KG
                                                5586282 V7SDW 7KG
                                                7642959 TDV6S 6KG
                                                4281571 V6SDW 6KG
                                                4287104 V6SDB 6KG
                                                4278041 V6SDW 6KG
                                                4278216 V6SDS 6KG

                                                This information is in addition to the instruction booklet that customers received when they bought their tumble dryer. If you bought one of these tumble dryers please click here for further information.

                                                Any questions?
                                                If you have any questions, we are here to help.

                                                Installation and maintenance enquiries - 0345 257 7271
                                                General enquiries about your Bush tumble dryer - 0800 0113462

                                                E-Cigarette Product Recall

                                                It has come to our attention that the external battery packaged with the below products is not compatible with the e-cigarettes. These products have been recalled as the battery could cause overheating and result in injury. The batteries have not been supplied by Innokin nor SMOK.

                                                What do I need to do?
                                                If you bought one of the above products from Argos, please stop using it immediately and return it to an Argos store for a refund of £79.99.

                                                  Smok X Priv kit black and red - 7395615

                                                  Smok Mag kit 220 black prism - 8143639

                                                  Smok X Priv kit chrome - 8638151

                                                  Innokin Proton kit rainbow - 8647661

                                                  Smok Mag kit black and red - 8651592

                                                  Innokin Proton kit black - 8652175

                                                  Any Questions?
                                                  If you have any questions or concerns, please contact us on our helpline on:

                                                  UK freephone– 0800 0113462
                                                  ROI freephone– 1800946744

                                                  No other product is affected by this recall.

                                                    Downland Bedding Company

                                                    Notice updated 12 March 2019

                                                    The items below are subject to a product recall. It has come to our attention via routine testing that these products have failed to meet the required level of fire and safety standards.

                                                    What do you need to do?
                                                    If you have any of these products STOP USING IT IMMEDIATELY and return it to an Argos store for a full refund. You will not need a proof of purchase.

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                                                      Downland Lumbar Duck Feather Single Topper
                                                      Cat No 5994290 - £42.00

                                                      Downland Lumbar Duck Feather Double Topper
                                                      Cat No 5991877 - £60.00

                                                      Downland Lumbar Duck Feather King Topper
                                                      Cat No 6006929 - £65.00

                                                      Downland Lumbar Duck Feather Superking Topper
                                                      Cat No 6016964 - £76.00

                                                       

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                                                        Downland 5cm Double Duck Feather Topper
                                                        Cat No 5238334 - £57.00

                                                        Downland 5cm King Duck Feather Topper
                                                        Cat No 8474638 - £62.00

                                                        Downland 5cm Superking Duck Feather Topper
                                                        Cat No 5412765 - £69.00

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                                                          Downland 12cm Double Duck Feather Topper
                                                          Cat No 6018388 - £72.00

                                                          Downland 12cm King Duck Feather Topper
                                                          Cat No 5997118 - £79.00

                                                          Downland 12cm Superking Duck Feather Topper
                                                          Cat No 8249980 - £89.00

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                                                            Downland Down Surround Pillow
                                                            Cat No 7598096 - £30.00

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                                                              Downland Fusion Pillow
                                                              Cat No 8659044 - £12.00

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                                                                Downland Goose Feather Box Pillow
                                                                Cat No 7598096 - £18.00

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                                                                  Downland Duck Feather & Down Pillow Pair
                                                                  Cat No 5325395 - £29.00

                                                                    Any questions?
                                                                    If you have any questions or concerns, please contact us on our helpline on:

                                                                    UK Freephone: 0800 0113462
                                                                    ROI Freephone: 1800 946744

                                                                    Our helpline is open between 8am-8pm Monday-Sunday. We thank you for your co-operation and apologise for any inconvenience.

                                                                      Argos home cafetière

                                                                      Notice updated 08 March 2019

                                                                      It has come to our attention that due to inconsistent glass thickness, these products are susceptible to breakage, which could cause injury.

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                                                                        Argos Home 3 and 8 cup cafetières

                                                                        Cat no. 8477305 – 3 cup cafetière - £7
                                                                        Cat no. 8479176 – 8 cup cafetière - £10

                                                                          What do you need to do?
                                                                          Stop using the cafetière immediately and return it to an Argos store for a full refund. You will not need a proof of purchase.

                                                                          Please take care when handling the item and package well before returning to store to prevent breakages and injury.

                                                                          Any questions?
                                                                          If you have any questions or concerns, please contact us on our helpline:

                                                                          UK Freephone: 0800 0113462
                                                                          ROI Freephone: 1800 946744
                                                                          Our helpline is open between 8am-8pm Monday-Sunday. We thank you for your co-operation and apologise for any inconvenience.

                                                                            Argos Home goose feather and down pillow

                                                                            Notice updated 08 March 2019

                                                                            It has come to our attention via routine testing that the pillow did not meet the required level of fire and safety standards.

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                                                                              Cat no. 8144274

                                                                              Alternative products
                                                                              If you wish to purchase a similar product to replace your pillow, the Argos Home duck feather pair of pillows (cat number 8033725) at £18.00 are a close alternative (subject to stock availability in your selected store). We also sell a wide range of synthetic pillow alternatives.

                                                                                What do you need to do?
                                                                                Stop using the pillow immediately and return it to an Argos store for a full refund of £20.00. You will not need a proof of purchase.

                                                                                Any questions?
                                                                                If you have any questions or concerns, please contact us on our helpline:

                                                                                UK Freephone: 0800 0113462
                                                                                ROI Freephone: 1800 946744
                                                                                Our helpline is open between 8am-8pm Monday-Sunday. We thank you for your co-operation and apologise for any inconvenience.

                                                                                  Animagic: My First Puppy

                                                                                  Notice updated 07 February 2019

                                                                                  Animagic have bought to our attention that the Animagic My First Puppy plush toys do not meet the required standards and it may be possible for small parts to become detached posing a possible choking hazard to young children.

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                                                                                    Cat no. 8865845

                                                                                      What do you need to do?
                                                                                      We request anyone who has purchased one of these products to return the item to an Argos Store for a full refund.

                                                                                      If you have any questions or concerns, please contact us on our helpline on:

                                                                                      UK freephone: 0800 0113462
                                                                                      ROI freephone: 1800946744
                                                                                      Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your co-operation and apologise for any inconvenience.

                                                                                        Little Tikes activity garden play centre

                                                                                        Notice updated 01 February 2019

                                                                                        Little Tikes have brought to our attention a safety concern with the Little Tikes Activity Garden Play Centre. When the telephone is attached to the green stand there is a potential for a child’s finger to become trapped between the telephone and the stand.

                                                                                        What do you need to do?
                                                                                        Please remove the stand out of the reach of children and dispose of it immediately.
                                                                                        With the green stand removed the remaining components of the play centre are safe to be played with.

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                                                                                          Cat no. 9087550

                                                                                            What happens next?
                                                                                            If you wish to order a free replacement stand for your Little Tikes Activity Garden Play Centre simply visit the link: www.clickspares.co.uk/littletikes

                                                                                            Any questions?
                                                                                            If you have any questions or concerns, please contact us on our helpline on:

                                                                                            UK freephone: 0800 0113462
                                                                                            ROI freephone: 1800946744
                                                                                            Our helpline is open between 8am-8pm Monday to Sunday. We thank you for your cooperation and apologise for any inconvenience.

                                                                                              LYNX the golden year with exclusive floating / shower speaker

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                                                                                              Notice updated 24 January 2019

                                                                                              A small number of Lynx The Golden Year With Exclusive Floating / Shower Speaker have a defect which means the cable may overheat when charging the speaker.

                                                                                              Cat no. 810/6683

                                                                                              If you have a LYNX the golden year with exclusive floating / shower speaker gift set please follow the instructions outlined by Unilever below.

                                                                                                What you need to do?
                                                                                                The safety of the people that buy and use our products is always a priority at Unileaver, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier.

                                                                                                If you have the item listed above, or if you require any further assistance or information, please contact our customer care line on 0800146252.

                                                                                                Can I continue to use my product?
                                                                                                The toiletries contained within these gift backs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including other gift packs containing a wireless shower speaker. In the meantime, please do not use either the charging cable or the speaker.

                                                                                                  Why buy at Argos?