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Aftersales, returns, refunds & exchanges

CORONAVIRUS – SERVICE UPDATE

To avoid any non-essential journeys and ensure the safety of our colleagues and customers, we have extended our returns policy and made changes to the items you can return in-store.

Please see below for more information.

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

Start by visiting our [Product Support site](link - https://www.argos-support.co.uk). Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.

Returns

To avoid any non-essential journeys, we have extended our returns policy. Purchases made between 1st March 2020 and 15th July 2020 can be returned on or before 15th August 2020. For purchases made on or after 15th July 2020, our standard T&Cs apply.

You can return to any open Argos store, or Argos store within a Sainsbury’s - visit our store locator to find your nearest option. Please follow official guidelines for your local area, and wear a face covering when shopping in our stores in England and Scotland. Thank you for helping us keep our customers and colleagues safe.

In line with our returns policy, any products you return will need to be unopened, unused and in their original packaging, with proof of purchase.

When returning an item, make sure you have proof of purchase, such as your store receipt or confirmation email. The item (and any free items that came with the product) will also need to be:

• unused (with any tags still attached) • in original packaging • in a resaleable condition

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Please note, for the safety of our customers and colleagues, we’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays:

Collections for items delivered after 1 March 2020: Have your order number handy and call 0345 600 4408 if…

  1. You purchased your order after 1 March 2020
  2. Your order was originally delivered (not picked up from a store)
  3. You’re returning your ‘whole’ order (all items on this order)
  4. You’re returning your item/s for a full refund (not exchanging for another product)

To arrange a collection for a ‘part’ order or an order before 1 March 2020, please speak to our Livechat Team.

For further information on returning Tu clothing orders, see below.

Exchanges

To avoid any non-essential journeys, we have extended our exchange policy. Purchases made between 1st March 2020 and 15th July 2020 can be returned on or before 15th August 2020. For purchases made on or after 15th July 2020, our standard T&Cs apply. In line with our returns policy, these products will need to be unopened, unused and in their original packaging, with proof of purchase.

In the meantime, we are accepting exchanges at our Argos stores in Sainsbury's stores, which you can visit when collecting essential shopping.

Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.

If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

For further information on Tu clothing orders, see below.

Faulty items

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item.

If you do need to return a faulty item, you can bring it in to any open Argos store, or Argos store within a Sainsbury’s, and we'll process it in accordance with our refund policy.

We’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays:

Collections for items delivered after 1 March 2020: Have your order number handy and call 0345 600 4408 if…

  1. You purchased your order after 1 March 2020
  2. Your order was originally delivered (not picked up from a store)
  3. You’re returning your ‘whole’ order (all items on this order)
  4. You’re returning your item/s for a full refund (not exchanging for another product)

To arrange a collection for a ‘part’ order or an order before 1 March 2020, please speak to our Livechat Team.

Repairs

If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair. Check out our Support Site to find the helpline number for your product.

Tu clothing

Tu clothing can be returned to Argos stores within Sainsbury’s, whilst you’re picking up any essential shopping.

To avoid any non-essential journeys, Tu clothing orders purchased up to and including 8 June can be returned within 100 days of purchase. For orders made from the 9 June, our standard returns policy will apply.

We are still receiving Tu clothing postal returns. Just repackage the item(s) you want to return and post it back with the completed returns form.

*Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty). If you no longer have the returns form, don't worry, grab a copy of your confirmation email/order number and get in touch.

Things to note:

  • Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.

  • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

  • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

  • We might ask for the product serial number or similar, to check the item was supplied by us.

  • Naturally, none of this affects your consumer rights.

How to return your item
Return it to an Argos store Return it to an Argos in Sainsbury's Return it to a Sainsbury's Collection Point Whole order being returned - we’ll pick it up (call 0345 600 4408)* Return it by post (check your delivery note) Arrange a return via our Live Chat
Collection - from an Argos store
Collection - from Argos in Sainsbury's
Collection from Sainsbury's Collection Point
Home delivery - small item
Home delivery - large item
Tu clothing - collection or delivery * *

*Only for orders delivered after 1 March 2020

Small item vs large item deliveries

Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people.

For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.

Live chat

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