Returns, refunds & exchanges

Can I return it if there’s nothing wrong with it?

Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.)

So if you need to bring it back, just bring it back. Then we’ll either refund the cash onto the original payment method or offer you an exchange. Easy.

You just need these 2 things:

  1. your proof of purchase
  2. the item should be unused, in its original packaging and in a re-sellable condition
  3. er... there is no 3

PS There are a few things we can’t do returns for, such as food and some jewellery (see FAQ below) unless of course they’re faulty. Naturally, none of this affects your consumer rights.


Any of these:

  • till/kiosk receipt
  • confirmation email
  • e-receipt
  • your order number

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

  • your card/bank statement
  • the email address used to buy your item

Unless they’re faulty, some items like food and certain jewellery can't be exchanged or refunded.

We’ll sort out your refund or replacement as soon as we’ve received your item – and that’s a promise. (This may take up to 2 weeks from when you mailed it.)

Nope – you can return it to any Argos store you like as long as you have proof of purchase (like your receipt or confirmation email). Or you can return it to a collection point in a partner store (eg Sainsbury’s) as long as you got it from there in the first place.

Want a replacement? First, check and reserve a replacement item online to make sure we have it in stock. We wouldn’t want you to leave all empty-handed and disappointed…

Returning something is easy peasy lemon squeezy. Depending on how you got it, you can return it to a store or we’ll pick it up…

How to return your item
Return it to an 
Argos store
We'll pick it up Partner
collection point
Royal Mail
prepaid label
Item from an Argos store
Item from a partner collection point
Home delivered, small item
Item delivered by post
Home delivered, large item

To arrange a time live chat us (see below) or call 0345 640 2020
Small items = anything that can be carried by 1 person, like a toaster
Large items = things that must be carried by more than 1 person, like a dining table

I got my item from…

a small Argos store in Sainsbury’s

You can exchange it or return it to any Argos store, including small ones in Sainsbury’s. (However, you can’t currently return your item to a collection point in Sainsbury’s.)

a collection point in Sainsbury’s

You can return it to the same collection point in Sainsbury’s or any Argos store.

If you return your item directly to a store:

We’ll process your refund immediately. If you paid by credit or debit card, the money could appear in your account as early as the next day.

If you return your item via:

  • mail
  • a collection arranged by Argos
  • a partner collection point (eg inside Sainsbury’s)

We’ll process your refund as soon as the returned item arrives back at Argos. Please note, card refunds can take up to 10 days.

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item.

Then, if you’re still having problems, try this…

If you’ve had it for 30 days or less:

Just bring it back or get in touch (Live Chat us below). If the item is faulty, you’ll get the choice of a repair, replacement or refund.

Live Chat is the quickest way to talk to a real-life person at Argos. It's available Mon-Fri from 8am-9pm, Sat from 8am-8pm, and Sun from 10am-6pm.

If you'd prefer, you can also contact us in other ways.

If you’ve had it for over 30 days but less than 1 year:

We’ll assess what’s wrong and then we’ll usually:

  • arrange a free repair
  • or send round an engineer
  • or offer you a refund

Was this answer helpful?