Raise a dispute with a Trusted Seller

Raise a dispute with a Trusted Seller order

If you’ve already contacted the seller and still need help, answer the questions below to see if you’re eligible to raise a dispute.

Check eligibility

Enter your order number

How to find your order number

Your order number can be found in your order confirmation email or your Account in order history. Trusted Seller order numbers start with 3.

Are you the person who placed the order?

YesNo

Have you already contacted the seller directly about this issue?

YesNo

How to contact a seller

You can contact the seller using the details provided in your order confirmation email or through your Argos account order history.

Why we ask these questions

This helps us check if a dispute is the right next step and make sure your query goes to the right team. Disputes are for Trusted Seller orders where you’ve already tried to resolve the issue with the seller.

By pressing ‘Check eligibility’ you are raising a formal dispute about your order. When you raise a dispute, our team will investigate your case. This typically takes 3-5 working days. We may contact both you and the seller to gather more information.

Dispute details

Please enter all details exactly as they appear on your order

Complete step 1 to continue with your dispute