Birlea Phoenix Kingsize End Lift Ottoman Bed - White

Quality control needs to be better

Received this last week, after unboxing all parts and starting to build we found both long side pieces were damaged on the corner, we were too far into building to stop and take apart and pack it back up and we needed to use the bed so we had to carry on and the damaged corner are covered with the duvet. Not easy to put together and some parts are different to instructions and different to video. After working it out ourselves we managed to put the bed together. Bed looks great but disappointed with quality. Wish I’d checked all pieces before starting the build, I would advise you do this if you purchase this bed.

JA

Lovely bed

Love the bed. Good sturdy bed easy to build. The delivery of this bed was shocking I ordered this bed on October 15th and it didn't arrive until November 6th. Spoke to 5 different people from Argos direct and the last 2 I spoke to were really helpful with the problem. The supplier had misplaced the order.

Lk123, 45 - 54, Glasgow

Bad quality bed. Birlea poor customer service.

Bought from Argos and Delivered fine. Upon opening the 5 boxes there were scuffs and scratches on headboard. For the price I paid it should have been scuff free and not passed quality control. The instructions were extremely poor. The booklet had minimal descriptions and unclear pictures. It did not clearly explain which side to put the furniture up when building. It did not detail how to do the hyrdraulic hinges at all. There was a missing screw. The screws mentioned to screw the hinges went through the wood so there are bumps on the outer side which were not noticeable upon screwing. See pictures. We only noticed once hinges were in and too late. The mentioned screws in instructions should not have been as long as they were. The video on you tube is outdated and unclear. Verbal insrtructions would help in the video but none. The video showed a different thing to the booklet and had cuts in the editing when suddenly a piece of furniture would be turned the other way which made it unclear which way was the correct way to build it. The quality of the wooden slats is poor with just plastic holding it together. They are thin pieces of wood which makes it questionable how much weight the frame can take. Once built, the bed looks very nice but the ottoman shuts quite loudly and quickly so you have watch your hands. I really liked the look of this bed which is why I bought it. However, it is overpriced for how poor quality the instructions were. It defo needs more guidance included in the instructions/in the video. Be aware it will take hours and multiple people to build and be cautious of the screwing issue. You have to weigh up whether you should buy it for the aesthetic but pay a higher price for a product that isn’t of great quality. Contacted Birlea upon their request with issues. Sent all photos of problems and scuffs as below. First they said a part was missing causing the damage on the side board. Totally ignoring the scuffs issue. Then when I sent further pictures on request to check the part they thought was missing was actually present they said they would send a replacement part. Ignoring the scuff issue again. When I replied asking that I would like a manager to ring me to discuss what part they were sending as email did not state what they were sending and why they are not dealing with the scuffs issue. They did not reply. I rang to speak to the person communicating with me and left message but once again it I was ignored. Obviously they did not want to deal with the issues raised and don’t feel the customer is important. Very poor customer service from Birlea and shocking how they dealt with the issues. I suppose it is luck. If you get lucky and all parts are correct in the box. You build without any issues and no scuffs then okay. If you have bad experience and need to deal with Birlea customer service then forget getting anywhere. Please check Trust pilot reviews on Birlea furniture and will find similar feedback. I would not buy this bed again or recommend any furniture from Birlea. It is definately not worth the money and hassle.

mo, 45 - 54, Leeds, UK

All good need lots of room to assemble

Brought this couple months ago now so fully tested very good well made bit difficult to get the pistons to work at first but after few times they work fine over all good solid bed and good price

Chilly, 45 - 54, Wellingborough

Good so far

Bed looks nice. You can see the mechanism but gets hidden by duvet. The online instructions don’t match the paper ones. In one place it warns you but there was another place as well.Although would be quicker for two people to build I managed to build most of the bed by myself until the end part when two people are definitely needed.. Surprised at the amount of space under the bed. The mechanism is stiff and needs a bit of muscle power but am sure over time that will loosen. So far as good as only used bed couple of times

Zoo, 55 - 64, Worthing

So far so good

Relatively easy to construct very sturdy the 6ft 3 lump who uses it likes it delivered with no issues

Lakeee, 45 - 54, Bedfordshire

Good value for the price

Solid, easy to assemble, nice design. Good value for the price

Cosmin17, 25 - 34, Bristol

Great features

Solid, easy to assemble, nice design. Good value for the price

Cosmin17, 25 - 34, Bristol

Fantastic bed

Fabulous bed lots of storage space underneath

Kerry, 45 - 54, Hull

Great finishing

I bought it 3 weeks ago,it was easy to assemble,however you need two people and big space around to put it together. The booklet explains the correct order to follow. Good quality wood,sturdy.

Cathi, 35 - 44, Cardiff