Talk to a live expert
Have a question about one of our products? No problem. You can now speak to one of our furniture experts via video from the comfort of your own home.
Try it now&poi={$this.metadata.pointOfInterest.x},{$this.metadata.pointOfInterest.y},{$this.metadata.pointOfInterest.w},{$this.metadata.pointOfInterest.h}&scaleFit={($this.metadata.pointOfInterest.x>0)?$sfpoi:$sfcenter}&sm=aspect&aspect=3:2&sfcenter=center&sfpoi=poi&qlt=50&fmt=auto&noiser=0&fmt.jpeg.interlaced=true&fmt.jp2.qlt=40&)
What is our live video call service?
Our live video call service lets you call one of our Habitat furniture experts while you shop online, all from the comfort of home.
You'll be able to see our expert and the products in our showroom, but our experts won't be able to see you. You can take a closer look at our products or ask questions for extra detail and information, like you would if you were in store.
Find out more
What can we help with?
Have a question about one of our products? No problem.
Our experts can help with a range of questions from "What size is this sofa?" to "Can I have a closer look at the colour of that cushion?". You can also discover our range of made to order sofas and find the perfect piece for you.
Our experts can also showcase our wide variety of fabric swatches, or even demonstrate how to set up our sofa bed. Whatever you would like to know, our team can help to explain a range of different features and provide their expertise and advice.
How it works
You can use our service when shopping online, all you need to do is connect to the one-way video call with your microphone and you will be connected to an advisor in our showroom. See our step by step below and let us bring the store to you through our video call consultation.
Start a call
When you've found a product you're interested in, use the icon to start a one-way video call with one of our in-store experts.
A green light means we're ready and available, while a grey light means we're currently busy.
Get connected
Give us permission to connect your microphone so we can hear you. Don't worry if you're camera shy, you'll be able to see our expert but they won't be able to see you.
Ask away
Our friendly experts will be happy to help you with a range of queries from variations of colour swatches to demonstrating furniture and sofas.
Frequently asked questions
What can I use this service for?
Our advisors can help you with a whole host of product-related enquiries. You might want to know the dimensions of a product or want to see the colour or fabric close up. You may even just want a second opinion. Go on, try us.
Will I be seen on the call?
No this is a one-way video call where only the colleague in the showroom will be on camera, the customer will not be seen.
Will I have to share my details?
No, we will not ask for your details. This service is completely anonymous.
Can I find out when stock is going to be available?
Unfortunately we cannot help with stock related questions as our team do not have visibility of incoming deliveries. However, if you've spotted a product you love online but it's showing out of stock, simply pop your email into the 'Enter your email address' box on the product page to be notified when we have more stock in your area.
Stock isn’t available near me, can this be transferred to my area?
Unfortunately not. However, if you add the item to your wish list online, you will be notified when it can be ordered for home delivery.
Can you place the order for me?
No, this service is available to help answer your questions before you proceed to checkout on the website.
Can you advise me on when the sale/promotion is ending?
Yes, however you can find these details on the website too.
My discount code isn’t working, can you help?
If the code in question is a current live promotion, then we can provide this. If the code has expired, we will be able to inform you of this.
Can I amend the delivery date of my order?
Not through this service, but our Customer Services team would be happy to help on 0345 640 2020. Or visit our 'Contact us' page for more ways to get in touch.
Can I ask you about made to order sofas?
Our furniture experts can answer many questions about our made to order sofa range to help you find your perfect sofa. You can call our furniture experts to see the different sofa styles, sizes and fabrics available.
What our customers think
Didn’t even know this was a thing! Absolutely brilliant service and makes buying things easier if you have any questions before buying it!
I’m absolutely shocked about this service which I was not even aware of! For days now I have been looking at dining tables across dozens of websites and with this call I finally made my mind and will purchase the items David brilliantly showcased for me. He is an absolute star and so knowledgeable about the products, the best online shopping experience of my life! Thank you!
So very refreshing to experience such a friendly, helpful and genuinely attentive service. In comparison to other recent customer service experience from another competitor company, which was truly awful in every way. Thank you and well done.
