Dyson PencilWash SelfClean Wet & Dry Cordless Vacuum Cleaner

Unliked

Unfortunately I don’t rate the pencil wash it’s not what I expected as my other Dyson products which I have had for years always does what it says , Pencil wash didn’t

Dippy Dora, 65 or over, Plymouth Devon

SO disappointed

I love Dyson products and when I realised they did a mop I was over the moon, as we have really had problems with replacing mop heads and the supermarket products are unreliable with replacements, often requiring buying a whole new system. This Dyson product is SO disappointing. You can't prop it for a moment against a counter as it falls over, and the handle is full of electronics so I am terrified I'm going to break it. I have to be so careful stopping for a moment, and making sure it is safe. It raises my anxiety rather than being an enjoyable experience. The pencil mop does not remove semi fixed spots of dirt, so I have to use my fingernails as I mop to get the dirt mobile enough to be mopped up. As I mop the pencil mop leaves dirty streaks, so I have to use my socked foot to mop that up as I go along! The water container does not last beyond the kitchen floor and the hall, before needing refilling for the scullery and the toilet. Emptying it is an unbelievably dirty business, I have to get the (admittedly wonderfully gathered) dirt out with my hands as there is no other way of removing it, which is so unpleasant. I also have to get my hands really dirty to clean the mop and it is impossible to reach the nooks and crannies. I am very shocked. I have looked at the videos, and they make it look such an easy and clean process. I must be doing something wrong, but the video rushes through too quickly to be sure where my error is. Unless, there is no error. I persuaded my husband this was a perfect, guaranteed purchase, and have not had the courage to tell him how awful it is

Tagiben, 65 or over, North London

A Great Innovation

Overall I am very pleased I purchased the PencilWash, but I do have just one reservation which hopefully can be resolved - hence the 4 stars instead of 5. It's great to use, quiet, light, easy to manoeuvre and mostly cleans my tiled and laminate floors effectively without the hassle of a mop and bucket! The issue is that after using for a short period, it will occasionally release streaks of dirty water. This is disappointing as otherwise I am delighted with the machine. I have raised this query and discussed with Dyson support, so I am monitoring the problem to see if further action is needed. Cleaning the machine after use is fairly straightforward when familiar with the steps, however the purchase of a spare roller would be a definite advantage as it does take some time to dry properly and so not always user ready for a quick wipe over.

JL31, 65 or over, Hampshire

Can’t test it yet can’t get the o2 solution anywhere 😡

Fedup, 65 or over, Liverpool

Perfect light weight cleaner.

I had been looking for a lightweight hard floor cleaner for ages. Due to arthritic thumbs, my existing cleaner had become too difficult to use. This is just perfect. Very light, it almost runs by itself. Very straightforward to setup, use and clean afterwards. I use my normal floor cleaner so no extra expensive cleaning fluid to buy. It cleans very well and dries in no time.

SueK, 55 - 64, Somerset

Pencil wash

Excellent performance from the pencil wash highly recommend

David, 55 - 64

Very disappointing

Sadly, I was very disappointed, bought to clean my tiled kitchen floor more easily, used the probiotic additive as directed, but as soon as you use it you saw that it leaves a water residual that dries and then stains. I can't recommend this at all, just doesn't do what was expected.

Gor58, 55 - 64, Amersham, Bucks

Great features

Great floor washer - lightweight and puts dirty water into separate tank - easy to use and very efficient

Gelga12, 65 or over

Happy

I bought this to replace a karsher model I have had for the last 7 years I’m very pleased with the performance and ease of use overall the first use shocked me as to how much debris were on my clean looking floor I also like the way the debris are separated from the dirty water making disposal of both very easy

Ivej

So easy to use

Having looked at the other machines Dyson offer, I decided to buy the pencil wash ftom Dyson direct. It came next day as promised very securely packed and very easy to assemble. It works like a dream on our tiled floors cleaning them very efficiently. It is so light and manoeverable.

SparkyS, 65 or over