Yale Smart Alarm Starter Kit - 6 Piece

Keypad needs to be lit up!

Once again I can see this is an ongoing issue that has not been addressed or resolved. Love the alarm & would have given 5 stars, but the keypad we use every night/morning (we have one outside bedroom door) is poor design, the buttons are difficult/awkward to press (very spongy) they don’t always register, impossible if you have long nails & most importantly the keys are not lit-up so you can’t see which buttons to press at night/early morning!

Catherine1

Disappointed

Very poor instructions Your on your own to try and sort it out

null

New Yale Alarm

So far only fitted motion dectors and Hub, one keyfob inuse..They all seem to be working okay and work perfectly with the app. As no manuals, have to play with app and units to get use to each but ready to install further units

Colin D

Good product horrendous instructions

Now the alarm is installed and setup its seems very good. Its very configurable and they have thought of most things - they just dont tell you how to do them!! I dont think i have every been so frustrated with the lack of information or how to find it - Its a good product if you have the patience to work out how it all works.

Steve S

Tricky

Lack of clear instructions, some aspects completely missing

fred354

Really high-quality products

Really good quality products. The door sensor saved me on the first day of setup when I left the back door unlocked, and wind blew the door open when I was away from home.

Daniel132435

Excellent value

Great package, good value for money. I added a few extras like CCTV and famine alarms

Craundo

Nearly 100% perfect.....

Great system and very easy to install and set up, however, there are a few things that I am critical with. 1. Key pad lights up around the edge of the buttons which when lit at night renders the numbers impossible to see clearly if at all. This could be improved by having the numbers themselves actually backlit or transparent so the light flows through them to enable visibility in the dark. 2. The instructions say to place the main hub out of view. If, such as in my case, the hub is situated away from the entry/exit point. ( I have just the key pad in our downstairs hallway). Then unless you look at your phone app then there is no way to visually see that the alarm is set/unset. This has resulted in a few false alarms for myself and family. 3. Internal sirens are great for easy placement and adding in additional ones, however, they state that they go up to 85 dB which without measuring doesn't seem loud enough. The smoke alarms are set at 85 dB and the internal sirens do not compare in volume even when set at the highest level. Apart from those 3 niggles, I am very happy with the system and the individual components overall.

Mike Clegg

Yale not that SMART Alarm Premium Price

For a ‘smart alarm’ this leaves a lot to be desired. 1). There is no way of knowing which state the alarm is in unless you’re using the app and believe me, you cannot always rely on the app to do that right. It’s a real issue in a house occupied by more than one person, particularly if you have children and your alarm is part-set overnight. Even the Sync Hub had status LED’s. 2). It is impossible to set the alarm with the front door ajar. Again, if you have a partner/children this is a problem: they must leave the house and close the door to allow you to set the alarm before you leave. 3). The mains powered siren that becomes illuminated during dark winter nights is supposed to act as a deterrent. Good idea but pointless application. It’s only ever/always on between 18:00 and 06:00. In mid-winter it is completely dark for at least four hours outside that timeframe so the siren is in darkness. It is illuminated for many more hours during daylight hours come the summer. Of course, you can switch that option off if you wish but why was a light sensor not used when they cost next to nothing to implement? 4). Illuminated keypads that cannot be read in the dark are pointless. The characters are printed on solid plastic buttons. Alarm manufacturers have been using opaque buttons to fix this problem for decades. Do not waste your money on those, you will not find those convenient in the dark. 5). It is not the most important thing in an alarm but the speaker in the hub has all the audio quality of an old gramophone. 6). Good luck finding any decent support documentation on any of the Smart products. There are way fewer than there are for the Sync alarm. 7). About the Yale Home app: If I can use it successfully to set the alarm on my first attempt, once a week, I am having a good week. According to the support desk, I am experiencing an issue that nobody else is so, it must be my network. My network where many other connected devices, (including the Sync Alarm), have no issues. I have explained this to a few people via the Yale support desk and the last advice I had was to contact Virgin. Feels like they chose the easiest way to give up and get rid of me to be honest. Let me explain why I need the app to work. I use a Conexis lock on my home entrance. Using the same app I should be able to unlock the door which in turn should disarm the alarm. Quite often that fails to work and I enter my home only for the alarm to go off. This is where a better hub speaker and LED status light would be beneficial. At least I would some idea that the alarm was still armed or is about to go off. What I was hoping for, and should be able to do, is open my front door remotely. In turn this would disable the alarm, allow someone drop a parcel in my porch, close the door behind them and let me set the alarm again. I am not reliably able to do any of that. My advice? There are far better, more reliable alarms for the money and more reliable ways to achieve what I was hoping to. Do your research.

tonyneat

Not bad, hoping they improve it with firmware

I bought this after a great experience with the Yale Easy-Fit series, its ok and i can see a lot of possitives but its not been plain sailing. The app feels a little weirdly laid out but you get used to it quickly. The product feels under tested to say the least, there are lots of issues ive had which have been tedious to fix. First issue is the tamper alarm, things seem to trigger for no reason and the only way to clear them is either disable the feature (not recommended) or re-seat the device... which is a pain if its the siren up high! The sensors they use of the tamper alarm are clearly not good. Biggest issue i have with this alarm is the silly fancy tone they use for arming and disarming. Like most house designs, my alarm hub is under the stairs i.e. tucked away. In stead of a loud beep like the Easy Fit Yale have opted for a soft tone which is bearly audiable in a security cupboard or if you are old/hard of hearing. Please dev's add the option to change the tone - you can be creative if you like and add the Jaw's shark piece, just make sure you add the original loud beep of the Easy Fit Series!

blasfamour