Arlo Rechargeable Battery for Wireless Video Doorbell

Dear customer,

Thank you for your question!

No, this battery is only compatible with the AVD2001 wireless Video Doorbell (1st generation). The battery of our new Essential 2nd Generation Video Doorbell cannot be removed.

You can learn more about our Essential 2nd Generation Video Doorbell in this support article: https://kb.arlo.com/000063193/Arlo-Video-Door...

If you have any questions about our products and services, please get in touch with our support team and our experts will gladly assist you:

• Visit our support page at https://www.arlo.com/en_gb/support...

• Scroll down to the section labelled “Client Portal”

• Log in to your Arlo account

Once you have logged in, you will be able to view the contact options available to you.

Regards,
Arlo Europe Support

Dear customer,

Thank you for your question!

White our Arlo Essential Video Doorbells do not emit sounds on their own, they can be paired with the Arlo Chime 2. When connected, the Arlo Chime 2 will play a melody each time the Video Doorbell is pressed, alerting you to visitors. To operate, the Arlo Chime 2 needs to be plugged into an indoor power outlet.

You can learn more about our Arlo Chime 2 in the following articles from our knowledge base:

• https://kb.arlo.com/000062573/Arlo-Chime-2-FA...
• https://kb.arlo.com/000062736/How-do-I-instal...
• https://www.arlo.com/en_eu/support/faq/000062...

You can also purchase the Arlo Chime 2 on our website: https://www.arlo.com/en_gb/accessories/arlo-c...

If you have any questions about our products and services, please get in touch with our support team and our experts will gladly assist you: https://www.arlo.com/en_gb/support...

Regards,
Arlo Europe Support

Dear customer,

The Arlo Video Doorbell Wire-Free cloud recordings require an Arlo Secure Plan. The device comes with a free trial of Arlo Secure, which offers 30 days of cloud storage. When the trial expires, you can purchase an Arlo subscription to continue using cloud recording and secure features.

The Arlo Secure service plan provides access to more market-leading detection features and secure cloud storage.

Here are some of the advanced Secure features:
*Personalized activity zones
*Faster reaction to alerts with lock-screen
*Recording safely saved in the cloud for up to 30 or 60 days.

For more details, please refer to the following article:
* What is Arlo Secure and how can I benefit from it https://kb.arlo.com/000056583/What-is-Arlo-Se...

If you have any further questions or need assistance, please don't hesitate to contact our support team. They'll be happy to help: https://www.arlo.com/en_gb/support...

Kind regards,
Arlo Europe Support

Hi Jasom,

The Arlo Rechargeable Battery for Wireless Video Doorbell provides a video system that streams live 2K video of who or what is at your front door. You would require an Arlo Secure Subscription (sold separately) to save video clips in the cloud and look back at them via the app.

Thanks for using Q&A,

Dear customer,

Thank you for your question!

The wireless Arlo Essential Video Doorbell – which operates on this VMA2400 battery – has an integrated camera, thanks to which it can both record and live-stream.

Our Arlo Essential Video Doorbells can record to the Arlo cloud thanks to an Arlo Secure subscription plan; they also come with a 3-month free Arlo Secure trial that lets you take advantage of all the included advanced features (including cloud storage).

When synced to an Arlo base station or SmartHub, our Arlo Essential Video Doorbells can record to a local storage device free of charge. More specifically:

• With a VMB4000, VMB4500, VMB4540 base station/SmartHub: local storage on USB device
• With a VMB5000 SmartHub: local storage on microSD card

For further useful information, please visit the following support articles:

• What Arlo subscription plans and cloud recording options are available? (Europe) > https://kb.arlo.com/000063227/What-Arlo-subsc...

• What is Arlo Secure and how can I benefit from it? > https://kb.arlo.com/000056583/What-is-Arlo-Se...

• How do I set up local storage backups using my Arlo Base Station or SmartHub? > https://kb.arlo.com/1146857/How-do-I-set-up-l...

• How do I record 4K videos to a local storage device? > https://kb.arlo.com/000062124...

If you have any questions about our products and services, please get in touch with our support team and our experts will gladly assist you: https://www.arlo.com/en_gb/support...

Regards,
Arlo Europe Support

Hello Adam.

Arlo Rechargeable Battery for Wireless Video Doorbell:

This is a battery to be used with a Wireless Video Doorbell. This does not actually store your videos, these will be stored via your wireless doorbell.

Thank you for using Q&A.

Dear customer,

Thank you for your question!

Our Arlo Video Doorbells are equipped with only one button that, when pressed by a visitor, can trigger your existing mechanical or digital chime or an Arlo Chime 2, and also send a SIP call to your phone. It is not possible to add more push buttons directly to the doorbell.

Our wireless Arlo Essential Video Doorbell has the following dimensions: 47 × 143 × 37 mm. It weights 249 g with the battery inserted. The integrated button has a diameter of around 3 centimetres.

If you have any questions about our products and services, please get in touch with our support team and our experts will gladly assist you: https://www.arlo.com/en_gb/support...

Regards,
Arlo Europe Support

Hello There.

Arlo Rechargeable Battery for Wireless Video Doorbell:

This includes one doorbell with two batteries so you can switch the battery without having to wait for battery to recharge. The doorbell measures approximately H12.7, W11.4, D5cms.

Thank you for using Q&A.

Hi shaggy,

Thanks for your query about the Arlo Rechargeable Battery for Wireless Video Doorbell.

No you cannot, this is created for Arlo Essential Wireless video doorbell only.

Thanks for using Q&A.

Dear customer,

Thank you for your question!

The VMA2400 rechargeable battery for the wireless Arlo Video Doorbell must be used inside the wireless Arlo Video Doorbell, and kept inserted into the doorbell when operating outdoors.

When the battery needs to be recharged, the wireless Arlo Video Doorbell must be pulled off the mount and brought indoors. After that, the battery must be removed from the doorbell and charged via the USB cable that came in the box to charge the battery.

The wireless Arlo Video Doorbell is not weather resistant when the battery is removed, so the doorbell must not be left outside while the battery is detached from it.

For more useful information, please visit the following support articles:

• https://kb.arlo.com/000062490/How-do-I-charge...

• https://kb.arlo.com/000062533/How-do-I-instal...

If you have any questions about our products and services, please get in touch with our support team and our experts will gladly assist you: https://www.arlo.com/en_gb/support...

Regards,
Arlo Europe Support