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Frequently asked questions
If you have a question about shopping online at Argos.co.uk, you may be able to find an answer below.
Here are some of our customers’ most frequently asked questions.
If your question is not answered below or for general enquiries/feedback regarding Argos, please click here to contact us..
Orders & Delivery
Can I specify a delivery date when ordering?
How do I know if my order has been received?
Can I add to an existing order?
When will my order be delivered?
Do I have to be there to sign for delivery?
Can you collect old appliances when delivering new ones?
Can I return a product, exchange it or get a refund?
Can I place an order from overseas?
Where do you deliver?
Are receipts sent with deliveries?
How can I get a V.A.T receipt?
I have qualified for a free Argos voucher when placing an order - when should I expect to receive it?
Reserving for store pick up
How can I reserve products and pick them up from my favourite store?
Can I order for home delivery and make a reservation at the same time?
Shopping online at Argos.co.uk
How do I use Argos.co.uk?
Are my details secure?
How can I check latest prices?
How can I check stock at a store or for home delivery?
How can I pay for my purchases?
Can I take advantage of the various Argos credit deals when shopping online?
Can I pay online using my Corporate Link card?
What should I do if my credit/debit card was refused when placing an order?
Can I purchase Argos gift vouchers or gift cards online?
Can I redeem Argos gift vouchers or pay with an Argos Gift Card online?
Can I redeem Nectar points on the website?
How can I get more information about a product featured on this website?
Where can I get help on TV installations or other technical difficulties?
How can I view and update my account details?
How can I set up or access a wedding/gift list?
Will this site work on my browser?
General company information
Where can I get store details and opening hours?
How can I get a catalogue?
Where can I get more information on Argos' corporate and recycling policy?
Is there an Argos website for the Republic of Ireland?
Can I specify a delivery date when ordering?
Yes, for most items you'll be able to select a preferred delivery date when placing your order. If, for any reason, we can't offer you a choice of delivery dates to pick from when ordering online, we'll call you to arrange a delivery date as soon as the goods are ready to be dispatched.
Depending on your order, someone may need to be present at the time of delivery to sign for the items but you can specify a delivery address different from your home or main contact address, if more convenient. Some orders can be left in a safe place. If so, we'll let you know during the checkout process and you'll be able to provide some special delivery instructions.
See Home delivery for more details.
How do I know if my order has been received?
When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.
Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the
order is confirmed, you can't add items to the same order. If you’d like to order additional items, please
place a new order.
When will my order be delivered?
An estimated delivery lead time is shown next to each product on this website. This is updated on a daily
basis to reflect the latest stock situation. Although they may differ from the catalogue, the delivery lead times quoted on this website are the most up-to-date and will be the same if you order by telephone or at any Argos store.
For most items, you'll be offered a list of delivery dates and times to choose from when placing your order. If, for any reason, we can't offer you a list of delivery dates to pick from, we'll contact you to arrange a delivery date as soon as your goods are ready to be dispatched.
See Home delivery information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately.
Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. See Home delivery for more details.
Can you collect old appliances when delivering new ones?
For a small charge, we'll take away your old appliance when delivering your new one so you don't have the hassle of taking it to the local skip or recycling depot. Our Collection service is only offered through the home delivery service on the purchase of new large domestic appliances and selected TVs (see individual product pages for availability). See Home delivery for more details.
Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from Argos. If for any reason, you are not completely happy with your purchase, please see our Returns & refunds page.
Can I place an order from overseas?
Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).
Where do you deliver?
We currently deliver to mainland UK and Northern Ireland (excluding BFPO addresses). Please see Home delivery information for more details.
For information on the services we offer in the Republic of Ireland, please visit Argos.ie (this is a separate website and will open a new window).
Are receipts sent with deliveries?
The receipt is the address label on the parcel. You will need this in case you wish to return goods.
How can I get a V.A.T. receipt?
We can send you a V.A.T. receipt for the product(s) you have purchased. In order to receive such a receipt, please Email customer services, including your order number and we'll be more than happy to deal with your request.
I have qualified for a free Argos voucher when placing an order - when should I expect to receive it?
If you placed an order on Argos.co.uk between 19th March and 24th March, you may have qualified to receive a free Argos gift voucher.
- If you spent £50.00 - £99.99 in a single transaction (excluding delivery charges), you have qualified to receive a FREE £5 Argos gift card or a £5 online promotional voucher
OR - If you spent £100 or more in a single transaction (excluding delivery charges), you have qualified to receive a FREE £10 Argos gift voucher or a £10 online promotional voucher
If you have ordered for home delivery, your will receive a promotional voucher code instead of an Argos gift card. This promotional code will be sent to you in your order confirmation email and can only be redeemed online. If you have reserved items for store pick up, you will receive an Argos gift card in-store when you pay for the items (you must collect your items between 19th March and 24th March 2008 to qualify for this offer).
Argos gift cards are redeemable in any Argos store until 27th May 2008.
Argos online promotional voucher codes are redeemable online until 27th May 2008.
If you placed an order between 19th March and 24th March and qualified to receive a gift voucher, please see our gift voucher page for more details.
How can I reserve products and pick them up from my favourite store?
You can reserve products online, over the phone, or by texting from your mobile phone. See Check & Reserve for more details.
For stores in the Republic of Ireland, please visit Argos.ie (this is a separate website and will open a new window).
Can I order for home delivery and make a reservation at the same time?
Once you've found the products you were looking for and have added them to your trolley, you'll be given the choice of ordering for home delivery or reserving for store pick-up. If you'd like some items to be delivered and some others to be reserved for you in-store, please do so by placing two different orders, selecting the relevant service for each.
How do I use Argos.co.uk?
Shopping online with Argos is straightforward and convenient. Click here for a guide on how to use this site.
Are my details secure?
Shopping on Argos.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Argos will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on Argos.co.uk. See our Security page for more details on how to make your online shopping secure.
How can I check latest prices?
We're always lowering our catalogue prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, Argos.co.uk always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available. Alternatively, there's now a fast and easy way to check product prices using our Price & stock checker located at the top of your screen. Simply enter the catalogue number you're looking for and we'll provide you with the latest price available.
Please note that prices can change on a daily basis. If you reserve an item for store pick up using our Check & Reserve service, the price you pay is the price in-store on the day you collect & pay for the item.
How can I check stock at a store or for home delivery?
We'll check stock for all items once you proceed to the checkout. Alternatively, you can check stock before you add items to your trolley - just enter the catalogue number and your postcode in our Price & stock checker and we'll confirm stock availability for home delivery and store pick up at your local store. If you wanted to order an item for home delivery but found it was out of stock, you can provide us with your email address and we'll let you know when the product is back in stock.You can also use your mobile phone to check stock at your local store. See Check & Reserve for more information.
How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, Solo, American Express, Style, your Argos Card or Credit charge (Argos Personal Account Card). We do not accept Corporate Link cards at present.
Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Argos will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on Argos.co.uk. See our Security page for more details on how to make your online shopping secure.
Can I take advantage of the various Argos credit deals when shopping online?
Yes you can. Once you've added all the products you were looking for to your trolley, you'll be given a choice of all the plans that are available for your order. To take advantage of these great credit deals, you'll need to pay with an Argos Card which you can apply for online. See Argos Card for more details.
Can I pay online using my Corporate Link card?
Corporate Link is not accepted as a method of payment on this website at present. However, if you reserve online for store pick up, you can use your Corporate Link card when collecting your item(s) at the store.
What should I do if my credit/debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on Argos.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
Can I purchase Argos gift vouchers and gift cards online?
Gift cards are now available to buy online - see Argos gift cards for details. If you are a business customer, discounts are available - see vouchers for business use (this is a separate website and will open a new window).
Can I redeem Argos gift vouchers or pay with an Argos gift card online?
Gift vouchers or gift cards cannot be used as a method of payment on this website at present. However, if you reserve online for store pick up, you can use your Argos gift vouchers or Argos gift card to pay when collecting your item(s) in store.
Can I redeem Nectar points on this website?
Nectar points can only be redeemed in store at present. Remember that if you reserve online for store pick up, you can spend your Nectar points when collecting your item(s) at the store.
How can I get more information about a product featured on this website?
For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), please contact the manufacturer directly. See Product helplines for a list of telephone numbers. Alternatively, call us on 0845 640 0800 .
Where can I get help on TV installations or other technical difficulties?
If you're experiencing installation or technical difficulties with your purchase, please contact the Argos Technical Helpline on 0845 610 4163.
How can I view and update my account details?
Once you've registered with Argos.co.uk, you can log in to your account at any time to view and update the personal details you have saved. Please see Log in & registration for more details.
How can I set up or access a wedding/gift list?
Our Wedding and gift list service is available online. Please see Gift list service for details.
Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:
PC users:
- Internet Explorer version 5.5 or later
- Firefox 1.5 or later
MAC users:
- Firefox 1.5 or later
- Safari 3 or later
You may download the latest browser versions of Internet Explorer from:
Internet Explorer 7
www.microsoft.com
(Argos.co.uk is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Firefox from:
www.getfirefox.com
(Argos.co.uk is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Safari from:
www.apple.com/safari/download/
(Argos.co.uk is not responsible for the content of external websites. This link will open a new window.)
Where can I get store details and opening hours?
For store opening hours, addresses and directions, please visit our Store locator.
How can I get an Argos catalogue?
You can pick up catalogues at your nearest Argos store. You can also view most Argos products on this website. Please note that we do not offer a catalogue mailing facility.
Where can I get more information on Argos' corporate and recycling policy?
You can find out about some of the practical ways in which we try to be socially, ethically and environmentally responsible by visiting About Us. As Argos is part of Home Retail Group plc, detailed information on the company's corporate responsibility policy can be found on www.homeretailgroup.com (this is a separate website and will open a new window).
Is there an Argos website for the Republic of Ireland?
Yes. Visit www.argos.ie (this is a separate website and will open a new window) to browse our online range, including many products available to reserve online for store pick-up in the Republic of Ireland.
Contact us
If you can't find the information you're looking for on this page or any of our other customer services pages, you can contact us by email, phone or post. In order to get the quickest answer possible, please use the appropriate contact details below.
For general enquiries or feedback about our website or an order that you have already placed:
Use this link to Email customer servicesTelephone 0845 640 2020*
Write to us at Argos Direct, Acton Gate, Stafford, ST18 9AR.
*The Internet Customer Service team is usually available during the following times:
Monday to Friday 8am to 10pm
Saturday 8am to 5pm
Sunday 9am to 5pm
(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded and monitored)
For general enquiries or feedback about Argos or any of our stores:
Use this link to
Email customer services
Telephone 0845 640 3030*
Minicom service 0845 640 0755**
Write to us at Argos LTD, 489-499 Avebury Boulevard, Central Milton Keynes, MK9 2NW.
** Easier shopping for customers with disabilities. We're committed to making our stores and services accessible to everyone. If you need any help shopping with us, please give us a call or ask in store and we'll do everything we can to make things easier. Please note you'll need a text phone to use our minicom service. We also offer an audio CD version of our services, with a selection of our products. Please call 01435 862 737 for a copy. Please note this number is for audio CD requests only. Information on our stores access facilities is available at www.directenquiries.com (Argos.co.uk is not responsible for the content of external websites. This link will open a new window).
(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded and monitored)
For enquiries about wedding & gift lists:
Email wedding.service@argos.co.uk
(if you already have a gift list, please include your reference number in the email subject line)
For trading enquiries (potential new suppliers only):
Email trading.enquiries@argos.co.uk
For charity enquiries:
Please visit our Argos and the community page.
Email charities.enquiries@argos.co.uk
Write to us at Argos Ltd, Charities Dept, 489-499 Avebury Boulevard, Central Milton Keynes, MK9 2NW.