> Customer services > Contact Us & FAQs

Contact Us & FAQs

Answers to frequently asked questions

Contact Us

Website and order enquiries
icon envelopeEmail customer services
icon penWrite to us at: Argos Direct, Acton Gate, Stafford, ST18 9AR.
icon telephone0845 640 2020*

General and store enquiries
icon envelopeEmail customer services
icon penWrite to us at: Argos Direct, Acton Gate, Stafford, ST18 9AR.
icon telephone0845 640 3030*

*From Monday to Saturday the Customer Service team is available from 8am to 8pm. On Sunday the Customer Service team is available from 10am – 6pm.
(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded and monitored)

Orders & delivery

Orders
Do you have to register an account with Argos to place an order?
How do I know if my order has been received?
Can I add to an existing order?
Can I place an order from overseas?
How can I pay for my purchases?
Can I take advantage of the various Argos credit deals when shopping online?
Are my details secure?
Can I pay online using my Corporate Link Card/Business Account?
What should I do if my credit/debit card was refused when placing an order?

Delivery
Where do you deliver?
Can I specify a delivery date when ordering?
When will my order be delivered?
Do I have to be there to sign for delivery?
Can you collect old appliances when delivering new ones?
Do you provide the collect and connect service on all household appliances?
Can I order for home delivery and make a reservation at the same time?

Stores & reservations

How can I reserve products and pick them up from my favourite store?
Where can I get store details and opening hours?

Refunds & VAT receipts

Can I return a product, exchange it or get a refund?
What counts as proof of purchase?
Are receipts sent with deliveries?
How can I get a V.A.T receipt?
If I've received a free Argos voucher/Argos giftcard with a purchase and I need to return the purchase, can I keep the voucher/giftcard?

How to use Argos.co.uk

How do I use Argos.co.uk?
How can I check latest prices?
How can I check stock at a store or for home delivery?
Can I purchase Argos gift vouchers or gift cards online?
How do I use a promotional voucher code online?
What do I do if my promotional voucher code doesn’t work?
Can I redeem Argos vouchers or pay with an Argos gift card online?
Can I redeem Nectar points on the website?
How can I get more information about a product featured on this website?
How do I write a product review?
Where can I get help on TV installations or other technical difficulties?
How can I view and update my account details?
I have requested a password reminder for my account and haven’t yet received it?
Will this site work on my browser?

Other

How can I get an Argos catalogue?
Where can I get more information on Argos' corporate and recycling policy?
Is there an Argos website for the Republic of Ireland?
How do I contact Argos Compare?
What is completesave.co.uk?
What is Shopper Discounts & Rewards?
How can I contact Shopper Discounts & Rewards?
What is shopperdisc?

Contact Us

Do you have to register an account with Argos to place an order?

You do not have to register an account with us to order online. However setting up an account on Argos.co.uk is a way of saving your personal details, such as delivery addresses for future use. This makes the site even quicker and easier to use. For more information on how to register an account and how it works please see My Account FAQs.

To purchase items without registering please select the left hand option, continue to checkout, when prompted before entering the trolley process of shopping.

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How do I know if my order has been received?

When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.

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Can I add to an existing order?

You can add items to your order until you confirm your payment details and complete the order. Once the
order is confirmed, you can't add items to the same order. If you’d like to order additional items, please
place a new order.

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Can I place an order from overseas?

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).

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How can I pay for my purchases?

You can pay for your purchases online using most major credit or debit cards, including Argos Card, Amercian Express, Argos Mastercard, Corporate Link Card/Business Account, Credit Charge (Argos personal account card), Maestro, Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron

Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Argos will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on Argos.co.uk. See our Security page for more details on how to make your online shopping secure.

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Can I take advantage of the various Argos credit deals when shopping online?

Yes you can. Once you've added all the products you were looking for to your trolley, you'll be given a choice of all the plans that are available for your order. To take advantage of these great credit deals, you'll need to pay with an Argos Card which you can apply for online. See Argos Card for more details.

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Are my details secure?

Shopping on Argos.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Argos will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on Argos.co.uk. See our Security page for more details on how to make your online shopping secure.

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Can I pay online using my Corporate Link Card/Business Account?

Corporate Link Card/Business Account is accepted as a method of payment on this website. However, currently the corporate discount will not show on your order acknowledgement page or email but it will be shown on your order invoice.

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What should I do if my credit/debit card was refused while placing an order?

If your credit or debit card was refused while placing an order on Argos.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

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Where do you deliver?

We currently deliver to mainland UK and Northern Ireland (excluding BFPO addresses). Please see Home delivery information for more details.

For information on the services we offer in the Republic of Ireland, please visit Argos.ie (this is a separate website and will open a new window).

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Can I specify a delivery date when ordering?

Yes, for most items you'll be able to select a preferred delivery date when placing your order. If, for any reason, we can't offer you a choice of delivery dates to pick from when ordering online, in most cases we'll call you to arrange a delivery date as soon as the goods are ready to be dispatched.

Depending on your order, someone may need to be present at the time of delivery to sign for the items but you can specify a delivery address different from your home or main contact address, if more convenient. Some orders can be left in a safe place. If so, we'll let you know during the checkout process and you'll be able to provide some special delivery instructions.

See Home delivery for more details.

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When will my order be delivered?

An estimated delivery lead time is shown next to each product on this website. This is updated on a daily
basis to reflect the latest stock situation. Although they may differ from the catalogue, the delivery lead times quoted on this website are the most up-to-date and will be the same if you order by telephone or at any Argos store.

For most items, you'll be offered a list of delivery dates and times to choose from when placing your order. If, for any reason, we can't offer you a list of delivery dates to pick from, in most cases we'll contact you to arrange a delivery date as soon as your goods are ready to be dispatched.

See Home delivery information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately.

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Do I have to be there to sign for delivery?

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. See Home delivery for more details.

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Can you collect old appliances when delivering new ones?

For a small charge, we'll take away your old appliance when delivering your new one so you don't have the hassle of taking it to the local skip or recycling depot. Our Collection service is only offered through the home delivery service on the purchase of new large domestic appliances and selected TVs (see individual product pages for availability). See Home delivery for more details.

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Do you provide the collect and connect service on all household appliances?

We only provide this service on selected kitchen appliances subject to stock and delivery location. For further details including costs for this service please see Home delivery.

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Can I order for home delivery and make a reservation at the same time?

Once you've found the products you were looking for and have added them to your trolley, you'll be given the choice of ordering for home delivery or reserving for store pick-up. If you'd like some items to be delivered and some others to be reserved for you in-store, please do so by placing two different orders, selecting the relevant service for each.

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How can I reserve products and pick them up from my favourite store?

You can reserve products online, over the phone, or by texting from your mobile phone. See Check & Reserve for more details.

For stores in the Republic of Ireland, please visit Argos.ie (this is a separate website and will open a new window).

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Where can I get store details and opening hours?

For store opening hours, addresses and directions, please visit our Store locator.

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Can I return a product, exchange it or get a refund?

We want you to be totally satisfied with every purchase you make from Argos. If for any reason, you are not completely happy with your purchase, please see our Returns & refunds page.

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What counts as proof of purchase?

The proof of purchase you will receive from us will depend on how you placed your order:

  • If you ordered in one of our stores your till receipt is your proof of purchase.
  • If you order online through one of our websites your confirmation email and the label on your parcel are your proofs of purchase.
  • If you placed your order over the phone your order number and the label (or delivery note) on your parcel are your proofs of purchase.

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Are receipts sent with deliveries?

No your order number is printed on the address label (or delivery note) on the parcel and your order number is all you need to know if you wish to return goods to us.

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How can I get a V.A.T. receipt?

We can send you a V.A.T. receipt for the product(s) you have purchased. In order to receive such a receipt, please Email customer services, including your order number and we'll be more than happy to deal with your request.

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If I’ve received a free Argos voucher/Argos giftcard with a purchase and I need to return the purchase, can I keep the voucher/giftcard?

Argos vouchers and Argos giftcards received as part of a promotional offer can not be exchanged for cash or Giftcards. These vouchers are non transferable, are not for resale and cannot be sold on the internet. If qualifying products are returned, under our 30-day money back guarantee, the Argos voucher must be returned. If the Argos voucher is not returned then the voucher amount will be deducted from the money refund. Design of voucher may vary.

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How do I use Argos.co.uk?

Shopping online with Argos is straightforward and convenient. Click here for a guide on how to use this site.

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How can I check latest prices?

We're always lowering our catalogue prices and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, Argos.co.uk always has the latest prices. Wherever you see a price advertised on this website, you can be sure it is the latest price available. Alternatively, there's now a fast and easy way to check product prices using our Price & stock checker located at the top of your screen. Simply enter the catalogue number you're looking for and we'll provide you with the latest price available.

Please note that prices can change on a daily basis. If you reserve an item for store pick up using our Check & Reserve service, the price you pay is the price in-store on the day you collect & pay for the item.

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How can I check stock at a store or for home delivery?

We'll check stock for all items once you proceed to the checkout. Alternatively, you can check stock before you add items to your trolley - just enter the catalogue number and your postcode in our Price & stock checker and we'll confirm stock availability for home delivery and store pick up at your local store. If you wanted to order an item for home delivery but found it was out of stock, you can provide us with your email address and we'll let you know when the product is back in stock.You can also use your mobile phone to check stock at your local store. See Check & Reserve for more information.

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Can I purchase Argos vouchers and gift cards online?

Gift cards are now available to buy online - see Argos gift cards for details. If you are a business customer, discounts are available - see vouchers for business use (this is a separate website and will open a new window).

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How do I use a promotional voucher code online?

To redeem any voucher codes enter the single use code you have received into the promotional code box on the payment screen on a qualifying Home delivery order. For a step by step guide to using promotional voucher codes on Argos.co.uk, see Argos voucher codes.

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What do I do if my promotional voucher code doesn’t work?

There are a number of reasons why your promotional voucher code may not be working, please see our Voucher codes page for a quick lists of checks you should make.

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Can I redeem Argos vouchers or pay with an Argos gift card online?

Argos vouchers or Argos gift cards cannot be used as a method of payment on this website at present. However, if you reserve online for store pick up, you can use your Argos vouchers or Argos gift card to pay when collecting your item(s) in store.

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Can I redeem Nectar points on this website?

Nectar points can only be redeemed in store at present. Remember that if you reserve online for store pick up, you can spend your Nectar points when collecting your item(s) at the store.

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How can I get more information about a product featured on this website?

For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), please contact the manufacturer directly. See Product helplines for a list of telephone numbers. Alternatively, call us on 0845 640 0800.

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How do I write a product review?

After completing an order or reservation online, you will be invited by email to submit a product review.
The email will be sent to you about 2 weeks after receiving your product where you can submit a review and rate your product. In addition we may sometimes ask if it is possible for you to answer any questions on your product from other customers.

Once submitted, it usually takes 72 hours for a review, question or answer to appear on the website providing it adheres to our publishing guidelines.

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Where can I get help on TV installations or other technical difficulties?

If you're experiencing installation or technical difficulties with your purchase, please contact the Argos Technical Helpline on 0845 610 4163.

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How can I view and update my account details?

Once you've registered with Argos.co.uk, you can sign in to your account at any time to view and update the personal details you have saved. To make your account easier to access, we have recently made some changes to the account sign in. You now sign in to your account using your email address, rather than your log in name. Please see Sign in & registration for more details.

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I have requested a password reminder for my account and haven’t yet received it?

Please check your email has not been added to your junk/spam inbox. If this isn’t the case please double check your email addresses and re-try requesting a password reminder.

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Will this site work on my browser?

You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:

PC users:

  • Internet Explorer version 5.5 or later
  • Firefox 1.5 or later

MAC users:

  • Firefox 1.5 or later
  • Safari 3 or later

You may download the latest browser versions of Internet Explorer from:

www.microsoft.com (this link will open in a new window)

You may download the latest browser version of Firefox from:

www.getfirefox.com (this link will open in a new window)

You may download the latest browser version of Safari from:

www.apple.com/safari/download/ (this link will open in a new window)

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How can I get an Argos catalogue?

You can pick up catalogues at your nearest Argos store. You can also view most Argos products on this website. Please note that we do not offer a catalogue mailing facility.

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Where can I get more information on Argos' corporate and recycling policy?

You can find out about some of the practical ways in which we try to be socially, ethically and environmentally responsible by visiting About Us. As Argos is part of Home Retail Group plc, detailed information on the company's corporate responsibility policy can be found on www.homeretailgroupcr.com(this link will open in a new window)

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Is there an Argos website for the Republic of Ireland?

Yes. Visit www.argos.ie (this link will open in a new window) to browse our online range, including many products available to reserve online for store pick-up in the Republic of Ireland.

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How do I contact Argos Compare?

If you have any enquiries in relation to Argos Compare, please email us at enquiries@argoscompare.co.uk

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What is completesave.co.uk?

When a reservation or purchase is made with a credit or debit card the name of the company that the booking or purchase is made with appears on the statement. Most financial service providers limit the length of the company name shown on the statement, therefore, completesave.co.uk will appear on your statement instead of www.completesavings.co.uk.(this link will open in a new window)
When completesave.co.uk appears on your statement, it is referencing your Complete Savings membership fee. As a member, you have access to hundreds of discounts at an extensive portfolio of online retailers. On top of this, you get 20% off giftcards and you can apply for a monthly cashback bonus when you make a repeat purchase at argos.co.uk.
Visit their website at www.completesavings.co.uk(this link will open in a new window)
Call them on 0800 389 6960 (free phone), open Mon-Fri 8am - 8pm and Saturday 9am - 4pm.
Email them at customerservice@completesavings.co.uk

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What is Shopper Discounts & Rewards?

Shopper Discounts & Rewards is an online membership programme that offers members access to a wealth of discounts and cashback opportunities from a huge range of top online retailers and service providers. With Shopper Discounts & Rewards, members can claim an initial cashback cheque when they make another purchase from argos.co.uk, a £10 monthly member bonus, save 10% on purchases at over 650 online retailers, and buy popular giftcards at a 20% discount. Find out more about the programme at www.shopperdiscountsandrewards.co.uk(this link will open in a new window)

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How can I contact Shopper Discounts & Rewards?

You can contact Shopper Discounts & Rewards via:
Email: customerservice@shopperdiscountsandrewards.co.uk
Phone: 0800 731 9935
Mon-Fri: 8am – 8pm
Sat:       9am – 4pm
For more information visit the website at www.shopperdiscountsandrewards.co.uk(this link will open in a new window)

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What is shopperdisc?

When a booking or purchase is made with a credit or debit card, the name of the company that the booking or purchase is made with appears on the statement. Most financial service providers will limit the length of the company name shown on the statement, therefore, shopperdisc.co.uk will appear on your statement instead of www.shopperdiscountsandrewards.co.uk(this link will open in a new window)

The charge references your membership fee with Shopper Discounts & Rewards. As a member, you have access to hundreds of discounts at an extensive portfolio of online retailers. On top of this, you get 20% off giftcards and you can apply for a monthly cashback bonus when you make a repeat purchase at argos.co.uk.
Visit their website at www.shopperdiscountsandrewards.co.uk(this link will open in a new window)
Call them on 0800 731 9935 (free phone), open Mon-Fri 8am - 8pm and Saturday 9am - 4pm.
Email them at customerservice@shopperdiscountsandrewards.co.uk

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Contact us

If you can't find the information you're looking for on this page or any of our other customer services pages, you can contact us by email, phone or post. In order to get the quickest answer possible, please use the appropriate contact details below.


Website and order enquiries
icon envelopeEmail customer services
icon penWrite to us at: Argos Direct, Acton Gate, Stafford, ST18 9AR.
icon telephone0845 640 2020*

General and store enquiries
icon envelopeEmail customer services
icon penWrite to us at: Argos Direct, Acton Gate, Stafford, ST18 9AR.
icon telephone0845 640 3030*

Minicom service 0845 640 0755** (Please note you'll need a text phone to use our minicom service)

*From Monday to Saturday the Customer Service team is available from 8am to 8pm. On Sunday the Customer Service team is available from 10am – 6pm.
(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded and monitored)

** Easier shopping for customers with disabilities. We're committed to making our stores and services accessible to everyone. If you need any help shopping with us, please give us a call or ask in store and we'll do everything we can to make things easier. We also offer an audio CD version of our services, with a selection of our products. Please call 01435 862 737 or visit Audio catalogue for a copy. Please note this number is for audio CD requests only. Information on our stores access facilities is available at www.directenquiries.com (Argos.co.uk is not responsible for the content of external websites. This link will open a new window).

(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded and monitored)



For trading enquiries (potential new suppliers only):

Email trading.enquiries@argos.co.uk

For charity enquiries:

Please visit our Argos and the community page.

Email charities.enquiries@argos.co.uk

Write to us at Argos Ltd, Charities Dept, 489-499 Avebury Boulevard, Central Milton Keynes, MK9 2NW.

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