We take online safety very seriously. We’re aware fraudsters have all sorts of ways of exploiting customers, including sending scam emails, surveys and texts that claim to be from retailers like ours or pose as legitimate brands on social media sites.
We’ve put together some FAQs to help you stay safe when shopping online.
Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).
For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.
Anyone can be targeted (not just Argos customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.
It might be a scam when…
If you’re worried, don’t click on any links, open any attachments or forward to anyone else.
You can always get information directly from the company's legitimate website rather than a link in an email.
Please forward any suspicious emails or screenshots to: scams@argos.co.uk
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.
For suspicious Argos Card emails or content, please call: 03456 400 700.
Help tackle fraud by also reporting the incident to Action Fraud.
Be wary of text (SMS) messages relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.
Argos will never contact you via SMS about credit refunds or credit limit increases.
All legitimate Argos competitions will be listed here
Anyone can be targeted (not just Argos customers) and fraudulent texts often request personal information or ask you to confirm information.
Please forward any suspicious emails or SMS screenshots to: scams@argos.co.uk
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.
For suspicious Argos Card emails or content, please call: 03456 400 700.
Help tackle fraud by also reporting the incident to Action Fraud.
Be wary of any social media posts relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.
All legitimate Argos competitions will be listed here
Anyone can be targeted (not just Argos customers) and fraudsters often request personal information or ask you to confirm information.
Please forward any suspicious emails or screenshots to: scams@argos.co.uk
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.
For suspicious Argos Card emails or content, please call: 03456 400 700.
Help tackle fraud by also reporting the incident to Action Fraud.
Please forward any suspicious emails or screenshots to: scams@argos.co.uk
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.
For suspicious Argos Card emails or content, please call: 03456 400 700.
Help tackle fraud by also reporting the incident to Action Fraud.
Here’s some advice on creating a strong password:
Your Argos account password will need to be at least: 6 characters, 2 letters and 1 number.
For more on passwords visit: https://www.cyberaware.gov.uk/passwords
For more on password managers: https://www.ncsc.gov.uk/blog-post/what-does-ncsc-think-password-managers
It's important to have antivirus software installed to help protect yourself from online attacks. Although you can’t prevent every cyber attack with antivirus software, it can prevent hackers from getting into your computer or mobile device.
Not every intrusion into a computer is meant to cause damage or steal valuable information, that doesn’t mean the attack isn’t dangerous. All intrusions into a computer exploit what is known as a vulnerability, or a weakness in the computer’s operating system or other software.
Here are a few tips to help you stop spyware infecting your device:
Try these…
https://www.getsafeonline.org/
https://www.actionfraud.police.uk/
https://www.cyberaware.gov.uk/
*Reporting a scam or getting help... *
Please forward any suspicious emails or screenshots to: scams@argos.co.uk
We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.
For suspicious Argos Card emails or content, please call: 03456 400 700.
Help tackle fraud by also reporting the incident to Action Fraud.
Still stuck? We're online