Argos makes itself more accessible to the disabled | 28 September 04

Argos has taken one step further to make itself even more accessible to disabled people by joining Direct Enquiries – the nationwide disabled access register.

Directenquiries.com provides a detailed single source of information to disabled people, their friends, relatives and colleagues and Argos is one of the largest retailers now available on the site.

“Argos is committed to making its stores and services accessible to everyone,” explained corporate responsibility manager, Laurence Singer. “We take our responsibilities towards disabled people very seriously and we decided that this was a valuable opportunity to inform customers of our services.”

Argos already offers a number of facilities to its disabled customers, including induction loops in many stores, magnifying ‘glasses’, low level browser units and text phones. As it’s one of the UK’s leading multi-channel retailers, it also offers all customers the opportunity to shop either in-store or, if more convenient, from home.

“We see directenquiries.com as a further service to our disabled customers so they can access our products and services,” added Laurence. “We are always looking for ways in which we can improve our services and accessibility and the feedback option via the website will hopefully help us to do this.”

Ruth Owen, CEO at Whizz-Kidz, a national children's charity and Argos' Charity of the Year, said: “It's great that Argos has joined this service – it's important that companies make themselves fully accessible to disabled people. Everyone needs independence and Whizz-Kidz helps to change the lives of disabled children and teenagers by giving them independent mobility, often for the first time ever.”

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