When you get your mattress...
- We recommend trying your mattress for 4-6 weeks. They sometimes take a bit of time to get used to.
- Use a mattress protector. If your mattress gets dirty or damaged, we can't take it back.
- If you order the wrong size, or just change your mind, you can still use our standard 30 day returns guarantee. The mattress will need to be unused and in its original packaging.
To arrange an exchange...
If you'd like to change your mattress, or have any questions about our comfort promise, please get in touch.Contact us
Visit our mattress buying guide
Finding it tough to choose? Our guide will help you to find which mattress suits your body and the way you like to sleep.Check out our mattress guide
How to get to sleep
A few tips for helping you get your full 40 winks.View now
Bed linen guide
Learn about snuggly fabrics and luxury thread counts.View now
Style advice for making your bedroom more beautiful.View now
- Mattresses purchased before 28 July 2018 aren't covered.
- We can only offer an exchange. We can't offer a refund.
- If you exchange with a mattress that's a different price, we'll refund the difference if it's cheaper, or ask you to pay the difference if it costs more.
- This promise only applies if the mattress is used in a domestic, non-commercial environment.
- Only one mattress can be exchanged per purchase.
- This does not affect your statutory rights.