Following guidelines, we've made a few changes on how to return your items. These guidelines have replaced our usual services, and will be in place until advised otherwise.
In England - from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Wales - from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Scotland - from Tuesday 5 January, items can be returned to an Argos store within a Sainsbury's supermarket or our Stornoway store.
In Northern Ireland - from Saturday 26 December, items can only be returned to an Argos store within a Sainsbury's supermarket whilst picking up essential shopping, with the exception of our Sainsbury's Argos - Forestside store.
To avoid any non-essential journeys, we’ve extended our returns policy – any store-collected purchases made from 18 October 2020 can be returned up to 30 days from the re-opening of non-essential retail in your area, in-line with our returns guarantee.
Please note, collection points at Sainsbury’s supermarkets can only accept returns of orders collected from these points, and no stores can accept returns of large items at this time. To arrange a collection, contact our Live Chat team. If your order was delivered via our home delivery service, you can also return your items through our collection service.
For more information about returns, including our extended returns policy and returning Tu clothing, see below.
We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.
Start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.
Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.
If you've changed your mind and need to return an item, we've extended our returns policy - any store collected purchases made from 18 October 2020 can be returned up to 30 days from the re-opening of non-essential retail in your area, in-line with our returns guarantee.
In-line with our returns policy, your item(s) needs to be:
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.
We're currently unable to accept returns of large, 2-person items in store, but you can arrange a collection via our Live Chat team for both small and large items delivered by home delivery.
[Click here] (https://www.argos.co.uk/features/service-disruptions) to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.
Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.
If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
For further information on Tu clothing orders, see below.
If your item is faulty, please start by checking our Product Support site to see if we can solve your issue. If you do need to return an item, you can take it to any Argos store or Argos store within a Sainsbury's supermarket.
We’re currently unable to accept larger 2-man items in-store. To arrange a collection for a larger item or an order delivered by home delivery, please speak to our Live Chat team.
If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair. Check out our Support Site to find the helpline number for your product.
Our standard 30 day returns policy applies to all purchases made on or before Saturday 17 October. Please click here for more details.
To avoid any non-essential journeys, we’ve extended our returns policy – any purchases made from 18 October 2020 can be returned up to 30 days from the re-opening of non-essential retail in your area, in-line with our returns guarantee.
In Northern Ireland - From Friday 18 December, we are unable to offer our Home Delivery and Click & Collect services to Northern Ireland addresses, but you can still shop within a Sainsbury's supermarket and return items to an Argos store within a Sainsbury’s supermarket, Argos stores and our Forestside store.
We are still receiving Tu clothing postal returns. Just repackage the item(s) you want to return and post it back with the completed returns form.
Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty). If you no longer have the returns form, don't worry, grab a copy of your confirmation email/order number and get in touch via our Live Chat or social teams. Please note, our customer services number will be unable to assist with any Tu clothing queries.
Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.
If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.
If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
We might ask for the product serial number or similar, to check the item was supplied by us.
Naturally, none of this affects your consumer rights.
|How to return your item|
|Return it to an Argos store||Return it to an Argos in Sainsbury's||Return it to a Sainsbury's Collection Point||Whole order being returned - we’ll pick it up (call 0345 600 4408)*||Return it by post (check your delivery note)||Arrange a return via our Live Chat|
|Collection - from an Argos store|
|Collection - from Argos in Sainsbury's|
|Collection from Sainsbury's Collection Point|
|Home delivery - small item|
|Home delivery - large item|
|Tu clothing - collection or delivery||*||*|
*Only for orders delivered after 1 March 2020
Small item vs large item deliveries
Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people.
For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.
Scroll down to start a Live Chat, or head to our contact us page
We know that sometimes life just happens – but for added peace of mind, you can protect your new stuff with one of our Argos Care policies. Each policy includes that all-important accidental damage cover from the moment you buy it and offers extra protection in addition to your standard manufacturer's guarantee. T&Cs and exclusions apply. Find out more about Argos Care.
To compare our prices of extended warranties for domestic electrical goods against other insurers, click here.
Argos Monthly Care, Argos Breakdown Care, Argos Jewellery & Watch Care and Argos Replacement Care are provided by Domestic & General Insurance PLC. Argos Furniture Care is provided by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG and administered by Castelan Limited.
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