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Aftersales, returns, refunds & exchanges

For the latest information on the impact of Coronavirus on returns in your area please click here.

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

You can start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual, contact support centres, and much more.

Be sure to scroll to the bottom of this page where you’ll find lots of handy FAQs about aftersales too.

Returns

Buying a Christmas gift? Items purchased from 17th October through to 25th December can be returned right up to Monday 24th Jan

If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s). In-line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a resaleable condition • With its proof of purchase • You’ll also need to return any free items that came with the product

Refunds will be processed by the original payment method. Just so you know, iIf you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

Did you know we can accept most items, other than large items, in our stores even if they were originally delivered to your home?

How to return your item
Return it to an Argos store Return it to an Argos in Sainsbury's Return it to a Sainsbury's Collection Point Return it by post (check your delivery note) Arrange a return via our Live Chat
Collection - from an Argos store
Collection - from Argos in Sainsbury's
Collection from Sainsbury's Collection Point
Home delivery - small item
Home delivery - large item
Tu clothing - collection or delivery * * *

Only for orders delivered after 1 March 2020

Small item vs large item deliveries

Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people.

For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.

Live chat

Scroll down to start a Live Chat, or head to our contact us page.

Exchanges

Exchanges depend on current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method. If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days. For further information on Tu clothing orders, see below.

Faulty items and repairs

In most cases the manufacturer of an item can resolve issues with a faulty item. If your item is faulty, please start by checking our Product Support site to see if we can solve your issue. If you do need to return an item that is in warranty, we can accept most products (other than large items) in our stores, even if they were originally delivered to your home.

Tu clothing

Our standard 30 day returns policy applies to all Tu clothing purchases, please click here for more full details.

If you’d like to post Tu clothing back to us, just repackage the item(s) you want to return and post it back with the completed paper returns form. Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty).

Things to note:

• Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website indicates which items are non-refundable. • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging. • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. • We might ask for the product serial number or similar, to check the item was supplied by us. • Naturally, none of this affects your consumer rights.

Argos Care

We know that sometimes life just happens – but for added peace of mind, you can protect your new stuff with one of our Argos Care policies. Each policy includes that all-important accidental damage cover from the moment you buy it and offers extra protection in addition to your standard manufacturer's guarantee. T&Cs and exclusions apply. Find out more about Argos Care.

To compare our prices of extended warranties for domestic electrical goods against other insurers, click here.

Argos Monthly Care, Argos Breakdown Care, Argos Jewellery & Watch Care and Argos Replacement Care are provided by Domestic & General Insurance PLC. Argos Furniture Care is provided by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG and administered by Castelan Limited.

FAQs

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