Returns, refunds & exchanges

Can I return it if there’s nothing wrong with it?

Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money.

We’ll either refund the cash onto the original payment method or offer you an exchange. Just to note PayPal refunds can take up to 30 days.

You just need these 3 things:

  • Your proof of purchase
  • The item should be unused, in its original packaging and in a re-sellable condition
  • Any free items that came with your product unused and in a re-sellable condition

How do I return Tu clothing?

For Tu clothing items bought on it's a little bit different... here's some specific information on returning Tu items.

What about returns that were paid for partially/fully with Nectar points?

Return your item to a staffed till in any Argos store and we’ll refund the Nectar portion of your payment as an Argos Gift Card (as we’re not able to refund your Nectar points). The remainder, where applicable, will be refunded via the original payment method, such as cash or payment card.

If you don’t collect a Click & Collect item (that was paid for using Nectar points) within 7 days, your order will be cancelled, and you'll be refunded via your original payment method(s).

And a few more things to note… There are some things we can’t do returns for, such as food and some jewellery (see FAQ below) unless of course they’re faulty. Our website and catalogue clearly show which items are excluded. If you are returning a DVD, Music or Software item it must be unused and in its original sealed packaging.

If you purchase an item online and return it, we reserve the right to reduce the amount of refund to you if the item or the packaging has been handled excessively to assess the goods (ie. more than you would if you were buying it in a shop).

During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.

Naturally, none of this affects your consumer rights.


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