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Aftersales, returns, refunds & exchanges

CORONAVIRUS – SERVICE UPDATE

Following guidelines, we've made a few changes on how you can return your items:

In England – From Thursday 5 November to Wednesday 2 December, you can only return items to an Argos store within a Sainsbury’s supermarket.

In Wales, Scotland and Northern Ireland – Stores remain open and items can still be returned.

Please note, stores are unable to accept returns of large items at this time. To arrange a collection, contact our Live Chat team. If your order was delivered via our home delivery service, you can also return your items through our collection service.

For more information about returns, including our extended returns policy, see below.

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

Start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.

Returns

If you've changed your mind and need to return an item, we have extended our returns policy - any purchases made from 18 October 2020 can be returned up to 24 January 2021. Item(s) purchased before 18 October 2020, will still fall within our usual 30 days returns guarantee.

Simply, take your item(s) to any open Argos store or Argos store within Sainsbury’s supermarkets. In-line with our returns policy, please ensure your item(s) is:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resaleable condition
  • With its proof of purchase
  • You’ll also need to return any free items that came with the product

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

We're currently unable to accept returns of large, 2-man items in store, but you can arrange a collection via our Live Chat team for both small and large items delivered by home delivery.

Exchanges

To exchange an item, just visit any open Argos store, or Argos store within a Sainsbury’s with your proof of purchase. Use our store locator to find your nearest store.

Exchanges are dependent on current stock levels.

If we’re unable to offer an exchange, we can process a refund via the original payment method.

If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

For further information on Tu clothing orders, see below.

Faulty items

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item.

If you do need to return a faulty item, you can bring it in to any open Argos store, or Argos store within a Sainsbury’s, and we'll process it in accordance with our refund policy.

We’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays:

Collections for items delivered after 1 March 2020: Have your order number handy and call 0345 600 4408 if…

  1. You purchased your order after 1 March 2020
  2. Your order was originally delivered (not picked up from a store)
  3. You’re returning your ‘whole’ order (all items on this order)
  4. You’re returning your item/s for a full refund (not exchanging for another product)

To arrange a collection for a ‘part’ order or an order before 1 March 2020, please speak to our Livechat Team.

Repairs

If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair. Check out our Support Site to find the helpline number for your product.

Tu clothing

Our standard 30 day returns policy applies to all purchases made on or before Saturday 17 October. Please click here for more details.

All purchases made between Sunday 18 October and Friday 25 December 2020 are eligible for our extended Christmas returns period, meaning you have until Sunday 24 January 2021 to return your items. Your statutory rights are not affected.

Following guidelines, we’ve made a few changes to how you can return Tu clothing:

In England – From Thursday 5 November to Wednesday 2 December, you can only return items to an Argos store within a Sainsbury’s supermarket.

In Wales, Scotland and Northern Ireland – Stores remain open and items can still be returned.

We are still receiving Tu clothing postal returns. Just repackage the item(s) you want to return and post it back with the completed returns form.

Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty). If you no longer have the returns form, don't worry, grab a copy of your confirmation email/order number and get in touch via our Live Chat or social teams. Please note, our customer services number will be unable to assist with any Tu clothing queries.

Things to note:

  • Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.

  • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

  • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

  • We might ask for the product serial number or similar, to check the item was supplied by us.

  • Naturally, none of this affects your consumer rights.

How to return your item
Return it to an Argos store Return it to an Argos in Sainsbury's Return it to a Sainsbury's Collection Point Whole order being returned - we’ll pick it up (call 0345 600 4408)* Return it by post (check your delivery note) Arrange a return via our Live Chat
Collection - from an Argos store
Collection - from Argos in Sainsbury's
Collection from Sainsbury's Collection Point
Home delivery - small item
Home delivery - large item
Tu clothing - collection or delivery * *

*Only for orders delivered after 1 March 2020

Small item vs large item deliveries

Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people.

For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.

Live chat

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