Returns, refunds & exchanges

Returns

We offer a 30-day returns guarantee on most items...we're nice like that!

You can return most things to any Argos store. If you got your stuff delivered (excluding Tu clothing), we can collect it free and refund your original delivery charge.

You can also return your stuff to a Sainsbury's collection point if this was your original collection location.

When returning anything, just make sure you have proof of purchase such as store receipt or confirmation email.

Make sure the item (and any free items that came with the product) are:

  • unused (with any tags still attached)

  • in original packaging

  • in a resaleable condition

We'll refund your money to the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Exchanges

To exchange an item, just visit any Argos store or Collection Point inside Sainsbury's with proof of purchase and you'll be able to exchange your order for the product you want, subject to availability. ** It's best to reserve your new item before going to a store. **

Find your nearest store here

If your item is either from Tu clothing, being collected or being returned via post, just return as normal and place a new order online.

Faulty items

If you've had your item less than 30 days, we'll happily replace or refund it if it's faulty. If you've had the item between 30 and 365 days we'll get it repaired, replaced or, if neither are possible, refunded.

Tu clothing

For Tu clothing items bought on argos.co.uk, here's what you need to know:

You've got 2 ways to return your order:

Either...return it free of charge to any Argos store or Collection Point inside Sainsbury's, with your delivery note. Find your nearest store here

Or, repackage the item(s) you want to return and post it back with the completed returns form. *Return postage costs £3.50 which we'll deduct from your refund amount (unless of course it's faulty). *

If you no longer have the returns form, don't worry, grab a copy of your confirmation email/order number and get in touch.

Things to note:

  • Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.

  • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

  • If you paid with Nectar points, find out how refunds work here

  • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

  • We might ask for the product serial number or similar, to check the item was supplied by us.

  • Naturally, none of this affects your consumer rights.

How to return your item
Return it to an Argos store Return it to an Argos in Sainsbury's Return it to a Sainsbury's Collection Point We'll pick it up (call 0345 640 2020) Return it by post (check your delivery note)
Collection - from an Argos store
Collection - from Argos in Sainsbury's
Collection from Sainsbury's Collection Point
Home delivery - small item
Home delivery - large item
Tu clothing - collection or delivery * * * *

Small item vs large item deliveries

Small items will have been dropped off by 1 person whereas large items are literally so large they need to be delivered by two people.

For orders that have been delivered, either by an Argos van or by post, there are a few items which can't be returned to store. If an item you've ordered falls into this category, you'll have been sent some additional paperwork that will suggest alternative options for returning it.

FAQs

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