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Installation & recycling

CORONAVIRUS – SERVICE UPDATE

In England, Scotland and Wales, we are offering our installation and recycling services on our dishwashers, washing machines, washer dryers and freestanding cookers. You'll be able to select this option when you add the item to your trolley. We can now also take away and recycle your old mattress when we deliver your new one.

Whilst we deliver and install your item, customers will need to maintain a social distance of 2m. If you are self-isolating, please make us aware so we can rearrange your delivery.

For customers in Northern Ireland, our large item delivery service for most of our washing machines, dryers, fridges, freezers and cookers is temporarily unavailable.

Due to a technical issue, customers in Northern Ireland may find they are still able to place orders for these items on our website and will be charged. For orders which are unsuccessful, customers will be contacted by our customer services team and provided with a full refund. We’re working to fix this issue and return to our full large item delivery service as soon as possible. We’re sorry for the inconvenience this may cause.

Our usual installation and recycling information can be found below:

What services do we offer?

Installation and recycling: For any integrated appliance or any type of cooker, we can install your new product and check it’s working as part of this service. We’ll also disconnect and take away your old appliance, along with any packaging, and recycle it.

For freestanding washing machines, dishwashers, fridges and freezers – you’ll need to disconnect your old appliance before we arrive, defrost your freezer and empty any water.

Click here to see all the products we install and recycle.

Recycle only: You can choose our recycle only service, where we’ll come and collect your old appliance. You will need to ensure your appliance is disconnected before we arrive, freezers will need to be defrosted and empty any remaining water.You can book this service through our Live Chat.

Mattress recycling: This service is available through our home delivery service on the purchase of selected mattresses, so please check the product information when making your selection. We’ll send you a green recycling bag via 1st class post, so all you need to do is bag-up your old mattress and we'll take it away when we deliver your new one.

Business customers are excluded from this offer, and the offer applies to the UK and Northern Ireland only (it’s not available in ROI).

Recycling electronic items in-store: From Friday 1 January 2021, if you have an old electronic item, we can safely recycle these items in-store, for free, with the following guidelines:

  • Our store must sell a similar item to the one you’re recycling
  • You have purchased a replacement item from us within the last 28 days
  • You can provide proof of purchase
  • Only one item can be exchanged when purchasing a new one
  • Electrical equipment that has a crossed-out wheelie bin symbol can be recycled
  • If your old product doesn’t have this symbol, we’ll still accept it as part of an equivalent purchase and recycle it to the best of our ability.

By recycling electrical and electronic equipment and diverting it from landfill, you're helping prevent the lead and the other harmful toxins they contain from polluting the soil and water. These toxins are harmful to our environment, wildlife and also detrimental to human health. This service is being offered in accordance with The Waste Electrical and Electronic Equipment Regulations (2013).

What we need you to do before installation:

  • Fill out the delivery and installation surveys that’ll be emailed to you.
  • Make sure someone is home as we can’t leave these items in a safe place.
  • Ensure there’s space for our delivery lorry (they’re quite big).
  • Check your measurements – where your appliance will fit as well as access to your room of choice, including gates, doorways and stairways.
  • For our driver’s safety, please clear their delivery route from lorry to location.
  • Read below for more infomation on each type of delivery and installation.

Delivery of heavy and bulky items

  • These includes items such as sofas, beds, wardrobes, some treadmills, American and side by side fridge freezers.
  • We’ll email you a delivery survey where you can confirm your details and provide any access issues.
  • We’ll text you the day before your delivery with a 4-hour time slot.
  • On the day of delivery, you’ll be able to track your order.

Delivery and installation of wet appliances

  • These include washing machines, washer dryers and dishwashers.
  • We’ll email you an installation survey where you can confirm your details and provide any access issues.
  • We’ll text you the day before your delivery with a 4-hour time slot.
  • On the day of delivery, you’ll be able to track your order.
  • Before we arrive, you’ll need to check that your cold-water feed and waste pipe are in good condition, and that an electrical socket is nearby and accessible.
  • If we’re unable to connect your appliance due to one of the above checks not taking place, we won’t be able to refund your delivery and connection charge (this does not affect your statutory rights).
  • It’ll take around 25 minutes for delivery and installation.

Cooker delivery and installation

  • Suitable for electric, gas and dual fuel cookers, ovens and hobs.
  • We’ll email you an installation survey where you can confirm your details and provide any access issues.
  • We’ll text you the day before your delivery with a 4-hour time slot.
  • On the day of delivery, you’ll be able to track your order.
  • Before we arrive, you’ll need to ensure the hot zone (the area above your cooker) is free from combustible materials such as wallpaper, cupboards, shelves, plug sockets and switches.
  • If we’re installing a gas appliance, ensure your gas pipework is in good condition and 1 metre away from where your appliance will sit.
  • These are legal requirements and if we’re unable to connect your appliance due to one of the above checks not taking place, we won’t be able to refund your delivery and connection charge (this does not affect your statutory rights).
  • Delivery and installation will take around 1 hour.

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