Making a PPI complaint

If you have a query or concern about how Payment Protection Insurance (PPI) was sold to you, we're committed to making the complaints process easy to understand and fair.

We've made the process as simple as possible, so you don't need to use a Claims Management Company (CMC) that will charge a fee for their services.

As set out by the Financial Conduct Authority (FCA) the deadline for making a PPI complaint is 29 August 2019, therefore, if you want to complain about mis-sold PPI you should contact us before this date.

If you're unsure if you have ever had PPI on an Argos or Homebase Store Card account, or on an Argos or Homebase Personal Loan, please contact us as soon as possible so we can check this for you. If you don't have your account number, we may ask you to provide previous names and address history in order to locate your account.

Here's what you need to do:

If you'd like to lodge a complaint, or check if you had PPI on an Argos or Homebase account, you can call us on our dedicated PPI Complaints number:

0800 917 9303

(lines open 9am to 5.30pm, Monday to Friday)

Email us at: customercare@argos.co.uk

Or write to us at:

Argos Financial Services, PO Box 211, Huddersfield, HD8 1FA

Please allow at least 5 working days for any postal complaints to reach us.

If you've already made a complaint and are waiting for a decision, we'll be contacting you shortly. We're committed to dealing with your complaint as quickly as possible.

If you'd like this information in braille, large print, CD or another format, please call us. If you have a hearing or speech impairment, visit www.rnid-typetalk.org.uk/ for assistance.

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