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PPI Complaints

The PPI complaints deadline has passed. The FCA set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers. If you didn’t make a complaint to us on or before 29 August 2019, you can no longer claim money back for PPI by complaining to us or the Financial Ombudsman Service.

If you have made a PPI Complaint on or before 29 August 2019. If you have complained to us about the sale of PPI on or before 29 August 2019 and haven’t received a written acknowledgement of your complaint, you should receive this in the coming days. Within 8 weeks of Argos receiving your complaint you should either receive a final response or a communication outlining when you can expect a final response. Please note that the run up to the deadline has been a particularly busy period for us which may result in your final response being delayed. If this is the case, we will write to you at 8 weeks to let you know that we are still investigating your complaint and when you are likely to receive a final response.

What to do if you’re unhappy with your final response

If you aren’t happy with the final response, including if your complaint is rejected or you do not hear back from us, you can complain to the Financial Ombudsman Service.

Deadline for complaints to the Financial Ombudsman Service

If you received a final response letter and wish to complain to the Financial Ombudsman Service, you must refer your complaint to the Financial Ombudsman Service within 6 months of the date the letter was sent.

Exceptional circumstances

You may be able to complain to us or to the Financial Ombudsman Service after the deadline if you couldn’t complain within the time limit because of exceptional circumstances.

If you would like to speak to someone about your complaint, contact us on 0800 917 9303 (lines open 9am to 5pm Monday to Friday).

Email us at customercare@argos.co.uk

Or write to us at:

Argos Financial Services

PO Box 211

Huddersfield

HD8 1FA

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