Making a PPI complaint

If you have a query or concern about how Payment Protection Insurance (PPI) was sold to you, we are committed to making the complaints process easy to understand and fair.

We have made the process as simple as possible, so you don't need to use a Claims Management Company (CMC) that will charge a fee for their services.

Here's what you need to do:

If you would like to raise a complaint you can call us on our dedicated PPI Complaints number:

0800 328 9148

(lines open 8am to 6pm, Monday to Friday)

Or write to us at:

HRG-PPI Complaints,
PO Box 3098,

If you have already made a complaint and are waiting for a decision, we will be contacting you shortly. We are committed to dealing with your complaint as quickly as possible.


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