Making a PPI complaint

If you have a query or concern about how Payment Protection Insurance (PPI) was sold to you, we're committed to making the complaints process easy to understand and fair.

We've made the process as simple as possible, so you don't need to use a Claims Management Company (CMC) that will charge a fee for their services.

Here's what you need to do:

If you'd like to lodge a complaint you can call us on our dedicated PPI Complaints number:

0800 917 9303

(lines open 9am to 5.30pm, Monday to Friday)

Or write to us at:

Home Retail Group Card Services, Thynne Street, Bolton, BL11 1AS

If you have already made a complaint and are waiting for a decision, we'll be contacting you shortly. We're committed to dealing with your complaint as quickly as possible.

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