We’re sorry to hear you’re having issues with your Argos Monthly Payment Plan. As a first step, feel free to call us on 0345 600 2317 for a chat and we’ll do our best to fix your issue. But if you still want to make a complaint, there are a few ways you can do this: • Make a phone call to *0345 600 2317 *
Send an email to customer.relations@argos.co.uk • Write a letter to Argos Financial Services, PO Box 5238, WORTHING, BN11 9NG. We’ll do our best to respond ASAP and resolve your problem within three working days. Even if it does take a bit longer than that, we’ll keep you updated along the way. If you aren’t satisfied with how we’ve dealt with your complaint, you can pass it on to the Financial Ombudsman Service to look into, via the usual channels. Financial Ombudsman Service Exchange Tower London E14 9ST Telephone: 0800 023 4567 www.financial-ombudsman.org.uk

The Ombudsman offers a free independent service. But before they look at your complaint, they’ll ask you to give us the opportunity to put things right for you. If you’re curious about the Financial Ombudsman and what they do, see their website.