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How do I make an Argos Care claim?

Following the Prime Minister’s announcement, standalone Argos stores are now closed. This might raise some questions as to how you can claim against your Argos Care policy in case your product has a breakdown or gets accidently damaged.

The way to make a claim will vary depending on which type of Argos Care policy protects your product. Please follow the guide below:

Monthly Care / Breakdown Care / Monthly Mobile Phone Care

Just give us a call on 0800 497 0655 and have your policy number and postcode to hand. Please be aware that an engineer may have to come to your home to try and repair your product. You will be asked certain health related questions and the engineer will ensure that appropriate measures are in place to protect everyone during the repair.

If your mobile phone has been stolen, please report the incident to the police as soon as you can and request a Crime Reference Number. Then you just need to call us on 0800 497 0655 to make a claim.

Just so you know, if you claim for a mobile phone which cost more than £150, there'll be an excess to pay (check your policy to see the exact excess amount).

For appliances you can also go to www.argosproductcare.co.uk and click 'Book a repair.'

Replacement Care

If you’re unable to make a claim at the moment because your local store is closed, don’t worry!

We will honour any claims during this period, even if your policy expires whilst you’re waiting for all our stores to be up and running, subject to meeting the terms and conditions as shown in your policy document.

Just make sure you keep the following: • Your broken or damaged item • Your item receipt • Your receipt for your Argos Replacement Care

When our stores re-open you will have 30 days to bring all these items to a store and we will process your replacement. Remember, once you've received your replacement, that's it, your policy has now ended.

Jewellery & Watch Care

If you’re unable to make a claim because your local store is closed, don’t worry!

We will honour any claims during this period, even if your policy expires whilst you’re waiting for all our stores to be up and running, subject to meeting the terms and conditions as shown in your policy document.

Just make sure you keep the following: • Your broken or damaged item • Your item receipt • Your receipt for your Argos Jewellery & Watch Care

When our stores re-open you will have 30 days to bring all these items to a store and we will process your replacement. Remember, once you've received your replacement, that's it, your policy has now ended.

If your Jewellery/Watch has been stolen: If your item of jewellery or watch has been stolen, report the incident to the police as soon as you can and request a Crime Reference Number. Then you just need to call us on 0800 561 4488 to make a claim.

Just to note, for theft claims our colleagues won't be able to help in-store, they can only refer to you to the phone number above.

Find your nearest store here: https://www.argos.co.uk/stores

Furniture care

If your piece of furniture develops a fault or gets damaged then you may want to claim against your Furniture care policy.

The government are constantly reviewing the safety measures that are in place in the United Kingdom. With this in mind, we have made the decision to put all furniture care repairs/replacements on hold until we receive further government advice.

You can still register your claim in the meantime by using the options below:

Fill out a Castelan Online Claim Registration

Or, call: 0370 320 0332

Please bear in mind that phone lines will be extremely busy during this period. We would encourage you to use the online claim registration system.

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