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How do I make an Argos Care claim?

The way to make a claim will vary depending on which type of Argos Care policy protects your product. Please follow the guide below:

Monthly Care / Breakdown Care / Monthly Mobile Phone Care

Just give us a call on 0800 497 0655 and have your policy number and postcode to hand. Please be aware that an engineer may have to come to your home to try and repair your product. You may be asked certain health related questions and the engineer will ensure that appropriate measures are in place to protect everyone on attendance.

If your mobile phone has been stolen, report the incident to the police immediately and request a Crime Reference Number. Then you just need to call us on 0800 497 0655 to make a claim.

Just so you know, if you claim for a mobile phone which cost more than £100, there'll be an excess to pay (check your policy to see the exact excess amount). For appliances you can also go to www.argosproductcare.co.uk and click 'Book a repair.'

Replacement Care

If you wish to claim on your Replacement Care policy, it’s as easy as visiting one of our local stores where they can process a replacement for you, subject to meeting the terms and conditions as shown in your policy document. Just make sure you keep the following:

  • Your broken or damaged item
  • Your item receipt
  • Your receipt for your Argos Replacement Care

Remember, once you've received your replacement, that's it, your policy has now ended.

Jewellery & Watch Care

If you wish to claim on your Jewellery & Watch Care policy for Accidental Damage or Breakdown, it’s as easy as visiting one of our local stores where they can process a replacement for you, subject to meeting the terms and conditions as shown in your policy document.

Just make sure you keep the following:

  • Your broken or damaged item
  • Your item receipt
  • Your receipt for your Argos Jewellery & Watch Care

Remember, once you've received your replacement, that's it, your policy has now ended.

If your Jewellery/Watch has been stolen:

If your item of jewellery or watch has been stolen, report the incident to the police immediately and request a Crime Reference Number. Then you just need to call us on 0800 561 4488 to make a claim.

Just to note, our colleagues won't be able to help in-store, they can only refer to you to the phone number above.

Find your nearest store here.

Furniture care

If your piece of furniture develops a fault or gets damaged then you may want to claim against your Furniture care policy.

You can register your claim by using one of the options below:

Fill out a Castelan Online Claim Registration.

Or, call: 0370 320 0332

Please bear in mind that phone lines will be extremely busy during this period. We would encourage you to use the online claim registration system.

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