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How do we communicate our complaints information?

We strive to make your Argos Card experience a great one. But we also recognise things can go wrong and that's why your feedback is so important.

To help us improve or get something fixed, please get in touch.

Below, we've provided a summary of our complaints data so you can see how we're doing:

Firm name: Home Retail Group Insurance Services & Home Retail Group Card Services

Period covered: 4 September 2020 - 3 March 2021 (Insurance and pure protection)

Period covered: 1 September 2020 - 28 February 2021 (Credit related)

Number of complaints opened by volume of business
Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards NA NA NA NA NA NA NA NA
Home finance NA NA NA NA NA NA NA NA
Insurance and pure protection NA 2.12 per 1000 policies sold 15 14 7% 64% 21% Advising, Selling and Arranging
Decumulation and pensions NA NA NA NA NA NA NA NA
Investments NA NA NA NA NA NA NA NA
Credit related 2.62 per 1000 accounts NA 8095 8046 53% 47% 32% General admin/ Customer service

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