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How do I exchange my mattress under the 100-night comfort promise?

Our 100-night comfort promise

If you’re not sleeping soundly on your new mattress, you can exchange it within the first 100 days.

Here's what you need to know:

  • We recommend trying your mattress for 4-6 weeks. They sometimes take a bit of time to get used to.
  • Use a mattress protector, If your mattress gets dirty or damaged, we can’t take it back.
  • If you order the wrong size, or just change your mind, our standard 30 day returns guarantee applies. The mattress should be unused and in its original packaging.

Before you snuggle down, we need to highlight a few T&Cs:

  • Mattresses purchased before 28 July 2018 aren’t covered.
  • We can only offer an exchange. We can't offer a refund. See our our 30 day returns guarantee for info on our standard returns policy.

If you exchange with a mattress that’s a different price, we’ll refund the difference if it’s cheaper, or ask you to pay the difference if it costs more.

  • This guarantee only applies if the mattress is used in a domestic, non-commercial environment.
  • Only one mattress can be exchanged per purchase.
  • Adjustable bed mattresses aren't covered under this policy.
  • This does not affect your statutory rights.

If you have any questions or want to arrange an exchange, get in touch

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