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How do I make a complaint about my Argos Card?

We’re sorry to hear you’re having issues with your Argos Card. As a first step, feel free to call us on 03456 400 700 for a chat and we’ll do our best to fix your issue.

But if you still want to make a complaint, there are a few ways you can do this:

  • Make a phone call… 03456 400 700
  • Write a letter... Home Retail Group Card Services Limited, Thynne Street, Bolton, BL11 1AS

We’ll do our best to respond ASAP and resolve your problem within three working days. Even if it does take a bit longer than that, we’ll keep you updated along the way.

If you aren’t satisfied with how we’ve dealt with your complaint, you can pass it on to the Financial Ombudsman Service to look into, via the usual channels.

Post Exchange Tower, London, E14 9SR

Or give them a call on 0300 123 9123

One thing to note about the Financial Ombudsman though...

The Ombudsman offers a free independent service. But before they look at your complaint, they’ll ask you to give us the opportunity to put things right for you.

If you’re just generally curious about the Financial Ombudsman and what they do, see their website.

Another option is to register a complaint through the European Union’s Online Dispute Resolution portal. Again you can find out exactly who they are and what they do on their website.

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