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How do I make a complaint about my Argos Card?

We’re sorry to hear you’re having issues with your Argos Card. If you wish to make a complaint you can do so by making contact through any of the channels listed here:

By Phone

If you’d prefer to speak to someone you can contact us on 0345 640 0700 – We’re available 8.00am-6.00pm Monday to Saturday, Sunday 10.00am-6.00pm. (Please ensure you have your Argos Card, or latest statement to hand).

Email

You can email us at: Customer.Relations@argos.co.uk (please ensure that you provide all of your details relevant to your Argos Card account).

Write to us

You can write to us at: Home Retail Group Card Services Ltd, PO Box 211 Huddersfield HD8 1FA

(Please ensure that you provide all your details relevant to your Argos Card account).

We hope to resolve issues as soon as we’re informed. However, if you feel we haven’t achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. We will also try to make sure that we fix the root cause of problems so that we don’t make similar mistakes again.

Our complaints procedure

We fully investigate every complaint about our financial services. Even if your complaint relates to a policy decision and we are not able to change things, we will explain to you the reason why.

We want to resolve your complaint straightaway and we’re often able to do this on your first contact with us. When we resolve a complaint, we will always communicate to you confirming the resolution. If we've not been able to do that by the end of the third business day after we've received your complaint, we'll communicate to you to acknowledge this is being investigated further.

We will keep you up to date throughout while we are investigating your complaint, until we provide you with a formal response either via e-mail or letter..

In exceptional circumstances, particularly where your complaint is complex, it may take over eight weeks to resolve matters for you. We will communicate to you to let you know when you may be able to contact the Financial Ombudsman Service (FOS) to review your complaint.

The Financial Ombudsman Service

We are committed to resolving your complaint to your satisfaction and hope that together we can reach an agreement. The Financial Ombudsman Service exists to help resolve complaints and disputes as an impartial adjudicator, within the existing law. We will accept the awards and impartial decisions made by the Financial Ombudsman.

As outlined within our complaints procedure, if you’re unhappy with our final response to your complaint, you can ask the Ombudsman for an independent review. The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you.

Details on how to contact the Financial Ombudsman Service:

By Post: Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

Telephone: 0800 0234 567 or 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

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