Can I return my item if there’s something wrong with it?

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item.

Or just drop us a line on Live Chat (7am to 9.45pm every day) or call us on 0345 640 2020

If you’ve had it less than 30 days…

We’ll happily return or exchange the item. If the item is faulty, you’ll get the choice of a repair, replacement or refund.

If you had it delivered… and your item is faulty or damaged by us (during the delivery process), and you return the full order, we’ll refund the delivery charge, if you paid one, as well as the item cost.

If you’ve had it for more than 30 days…up to 12 months

We’ll assess what’s wrong and then, if possible, we may arrange for it to be repaired

If it’s faulty, we’ll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last. But after 6 months we might need you to prove that it was faulty at the time when you bought it, collected it or had it delivered.

We’re afraid wear and tear isn’t included.

For Tu clothing items bought on it's a little bit different... here's some specific information on returning Tu items.

And of course – none of this affects your consumer rights!

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