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How do I cancel my order?

Ordered online for in-store collection?

You can cancel most orders in the RECENT ORDERS section of Your Account.

This option isn’t available for Tu Clothing orders yet. If you’ve changed your mind about a Tu Clothing in-store collection, don’t worry, just allow the order to expire (i.e. don’t collect the parcel) and we’ll process your refund after the collection window has lapsed.

Ordered online to collect at a collection point in Sainsbury's?

It’s not currently possible to cancel this kind of order. You can either collect your order from Sainsbury’s and return it to that collection point. Or, allow your order to expire (i.e. don’t collect it) and we’ll process your refund after the collection window has lapsed.

Ordered a different way?

You can cancel most orders via Live Chat (just hit the link below).

This option isn’t available for Tu Clothing orders yet. If you’ve changed your mind about a Tu Clothing delivery, don’t worry. When the order arrives just tell the courier you’re declining the parcel - they’ll take it back and we’ll process your refund.

Live Chat hours

You can chat to us 8am to 8pm, Sunday to Saturday.

And remember - you can always contact us instead.

PS If it's too late and your parcel is already on its way, not to worry. You can still return it to any of our stores.

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