Coronavirus service impacts
Our Argos stores, Argos stores in Sainsbury's supermarkets and Sainsbury's collection points are operating as normal. To keep our customers and colleagues safe there are some small changes that you will notice in store.
- Please wear a face covering if you can when visiting stores
- Please try to keep a safe distance from other customers and from our colleagues when you are doing your shop
- Hand sanitising stations are still available in all of our stores for your use
- Pay for your order online
- Choose home delivery where you can
- Or collect from any of our Argos stores, Argos stores in Sainsbury's supermarkets or Sainsbury's collection points
For more details and FAQs, please see below.
FAQs
Following guidelines, we have made some changes to our stores:
In England - from Monday 19 July all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Wales – from Monday 12 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Scotland - from Monday 26 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Northern Ireland In Northern Ireland - from Friday 30 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
Our store locator can help you find your nearest store.
Following guidelines, we have made some changes to our stores:
In England - from Monday 12 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Wales – from Monday 12 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Scotland - from Monday 26 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
In Northern Ireland - In Northern Ireland - from Friday 30 April, all Argos stores are open for the collection of pre-paid online orders, in-store shopping and returns.
Our store locator can help you find your nearest store.
Absolutely, you can continue to shop online as normal. When you're ready to checkout, follow the instructions to choose our home delivery option or pick up at your nearest available collection point. If you are coming into store to collect, we recommend doing so whilst picking up your essential food shopping. We have also made some changes to our stores, which you can find here.
Due to high demand, we’re unable to reserve items. Please place and pay for your order online, you can then select home delivery or in-store collection. If you are coming into store, please note that for the safety of our customers and colleagues we are limiting the number of customers allowed in at any one time. You therefore may need to queue before entering to collect your Argos order.
Following guidelines, we have made some changes to how you can pay in-store:
In England - from Monday 12 April, all Argos stores and Argos stores inside a Sainsbury's supermarket are open as usual.
In Wales - from Monday 12 April, all Argos stores and Argos stores inside a Sainsbury's supermarket are open as usual.
In Scotland - from Monday 26 April, all Argos stores and Argos stores inside a Sainsbury's supermarket are open as usual.
In Northern Ireland - from Monday 26 April, all Argos stores and Argos stores inside a Sainsbury's supermarket are open as usual.
To find your nearest store, you can use our store locator.
We’re currently experiencing high demand across a number of categories. As a result, we have fewer delivery slots available. We’re working hard across all sites to help customers get what they need at this time.
We are still offering home delivery for many of our items, including our pre-ordered consoles. You’ll receive a text from us nearer the date of delivery to remind you as well as a tracking number from the courier before delivery too.
Your order will be delivered to your doorstep in a safe and sensible location, and large items will be taken to your room of choice where it’s safe to do so. Our friendly drivers will contact you on the day, to discuss delivering your large items - if you are self-isolating, please make us aware so we can rearrange your delivery date.
For customers in Northern Ireland, our large item delivery service for most of our washing machines, dryers, fridges, freezers and cookers is temporarily unavailable. Click here for more information.
In England, Scotland and Wales, you can book our installation and recycling service for washing machines, washer dryers, dishwashers and freestanding cookers. You’ll have the option to add this when you place your order. We can also take away and recycle your old mattress when we deliver your new one.
For customers in Northern Ireland, our large item delivery service for most of our washing machines, dryers, fridges, freezers and cookers is temporarily unavailable. Click here for more information.
In England, Scotland and Wales, there are no impacts to the items we can currently install. You will be contacted closer to your delivery date with an estimated delivery time and tracking information.
For customers in Northern Ireland, our large item delivery service for most of our washing machines, dryers, fridges, freezers and cookers is temporarily unavailable. Click here for more information.
In England, Scotland and Wales, you can book this service when choosing to have your new washing machine, washer dryer, dishwasher or freestanding cooker delivered and installed - you'll be able to select this option when you add the item to your trolley. We can also take away and recycle your old mattress when we deliver your new one.
For customers in Northern Ireland, our large item delivery service for most of our washing machines, dryers, fridges, freezers and cookers is temporarily unavailable. Click here for more information.
We’re working hard across all sites to help customers get what they need at this time. Our Contact Centre doesn't have any additional stock information. But please check availability online by entering your location in the check stock box, on your chosen item.
Depending on where you live, we have made some changes to how you can return an item:
In England - from Monday 19 July, item(s) can be returned to any Argos store, in-line with our returns policy.
In Wales - from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Northern Ireland - In Northern Ireland - from Friday 30 April, item(s) can be returned to any Argos store, in-line with our returns policy.
Please note, collection points at Sainsbury’s supermarkets are unable to accept any returns, and no stores can accept returns of large items at this time.
If your order was delivered via our home delivery service, you can still return your items through our collection service. Simply contact our Live Chat team to arrange.
For more information about our extended returns policy, please click here.
This service is only available for orders delivered by home delivery. Please contact the Live Chat team to arrange a collection.
If your item is faulty, please start by checking our product support page to see if we can solve your issue. If you do need to return your, depending on where you live, we have made some changes to how you can return an item:
In England - from Monday 19 July, item(s) can be returned to any Argos store, in-line with our returns policy.
In Wales - from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line with our returns policy.
In Northern Ireland - from Friday 30 April, item(s) can be returned to any Argos store, in-line with our returns policy.
If your order was delivered via our home delivery service, you can still return your items through our collection service. Simply contact our Live Chat team to arrange.
For more information about our returns policy, please click here.
If your policy expired or is expiring during a lockdown after December 2020, don’t worry. We have extended these policies so that you will have time to make any claims you require once the national lockdown is lifted. You can therefore still make a claim if you need to, subject to meeting the terms and conditions as shown in your policy document. Click here for more information.
You can call our contact centre on 03456 400 700 or talk to us via Live Chat. Please also check our FAQs page in case we've answered your question there.
Tu click and collect deliveries are taking slightly longer than anticipated and it may take 2 days for your order to arrive in store. We will let you know by email once your order is ready for collection.
If you are an Argos Card customer please click here for the latest COVID-19 updates.
If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again. You can get all the help you need by visiting our Support Site
Following recent guidelines, we have made some changes to our stores. Due to this, any orders placed for collection to impacted stores may have been cancelled. If your order has been affected, you will be notified via text and/or email. If you’ve pre-paid, a refund will be issued, which will appear in your account within 5-7 working days. You can re-place your order online and select home delivery.
If you have already paid for your order, a refund would have been issued. Please allow 5-7 working days for this to appear in your account.
If your chosen Argos store is open, you will have 7 days, from ordering, to collect your item(s). If your chosen store has closed due to recent guidelines, you will be notified by email or text that your order has been cancelled and that a refund will be issued.
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