Live video call a brands expert

Our live video call service lets you call a brand expert while you shop online, all from the comfort of home.

You'll be able to see our expert and the products in our showroom, but our experts won't be able to see you. You can take a closer look at our products or ask questions for extra detail and information.

Our brand experts can help with a range of questions from "How does this armchair recline?" to "How do I connect this TV to my home wifi?".

They can also showcase our wide variety of products, or even demonstrate how to set up your TV or furniture item.

A girl checking out the video call an expert feature on the app.

Start a call

When you've found a product you're interested in, click the icon on the product page that you are looking at to start a one-way video call with one of the brand experts.

A green light means they're ready and available, while a grey light means they're currently busy.

Get connected

Give permission to connect to your microphone so that they can hear you. Don't worry if you're camera shy, you'll be able to see the expert but they won't be able to see you.

Ask away

They will be happy to help you with a range of queries and will answer any questions you may have.

Our Habitat experts

Our experts can help with a range of questions from "What size is this sofa?" to "Can I have a closer look at the colour of that cushion?".

Our experts can also showcase our wide variety of fabric swatches, or even demonstrate how to set up one of our sofa beds.

LG experts

An LG expert can guide you through our LG TV products and explain and demonstrate all the different features, from voice activation to the best TV tech for gaming.

We’ll have more brand experts available soon – watch this space!

Frequently asked questions

What can I use this service for?

Will I be seen on the call?

Will I have to share my details?

Can I find out when stock is going to be available?

Stock isn’t available near me, can this be transferred to my area?

Can you place the order for me?

Can you advise me on when the sale/promotion is ending?

My discount code isn’t working, can you help?

Can I amend the delivery date of my order?

Didn’t even know this was a thing! Absolutely brilliant service and makes buying things easier if you have any questions before buying it!

I’m absolutely shocked about this service which I was not even aware of! For days now I have been looking at dining tables across dozens of websites and with this call I finally made my mind and will purchase the items David brilliantly showcased for me. He is an absolute star and so knowledgeable about the products, the best online shopping experience of my life! Thank you!

So very refreshing to experience such a friendly, helpful and genuinely attentive service. In comparison to other recent customer service experience from another competitor company, which was truly awful in every way. Thank you and well done.