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Talk to a live brand expert

Video call a brand expert for product advice.

Our live video call service lets you call a brand expert while you shop online, all from the comfort of home.

You'll be able to see our expert and the products in our showroom, but our experts won't be able to see you. You can take a closer look at our products or ask questions for extra detail and information.

What can we help with?

A brand expert measuring a sofa for a customer on a video call.

Our brand experts can help with a range of questions from "How does this armchair recline?" to "How do I connect this TV to my home wifi?".

They can also showcase our wide variety of products, or even demonstrate how to set up your TV or furniture item.

How it works

A girl checking out the video call an expert feature on the app.

Start a call

When you've found a product you're interested in, click the icon on the product page that you are looking at to start a one-way video call with one of the brand experts.

A green light means they're ready and available, while a grey light means they're currently busy.

Get connected

Give permission to connect to your microphone so that they can hear you. Don't worry if you're camera shy, you'll be able to see the expert but they won't be able to see you.

Ask away

They will be happy to help you with a range of queries and will answer any questions you may have.

Which brand expert would you like to speak to?

Habitat logo.

Our Habitat experts

Our experts can help with a range of questions from "What size is this sofa?" to "Can I have a closer look at the colour of that cushion?".

Our experts can also showcase our wide variety of fabric swatches, or even demonstrate how to set up one of our sofa beds.

A banner of LG with all it's products.

LG experts

An LG expert can guide you through our LG TV products and explain and demonstrate all the different features, from voice activation to the best TV tech for gaming.

We’ll have more brand experts available soon – watch this space!

Frequently asked questions

What our customers think

Customer feedback.

Didn’t even know this was a thing! Absolutely brilliant service and makes buying things easier if you have any questions before buying it! 

Customer feedback.

I’m absolutely shocked about this service which I was not even aware of! For days now I have been looking at dining tables across dozens of websites and with this call I finally made my mind and will purchase the items David brilliantly showcased for me. He is an absolute star and so knowledgeable about the products, the best online shopping experience of my life! Thank you!

Customer feedback.

So very refreshing to experience such a friendly, helpful and genuinely attentive service. In comparison to other recent customer service experience from another competitor company, which was truly awful in every way. Thank you and well done.

Customer feedback.

It was nice to talk to someone face to face with questions, it made the service much more personable. 

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