Talk to a live brand expert

Video call a brand expert for product advice.

Our live video call service lets you call a brand expert while you shop online, all from the comfort of home.

You'll be able to see our expert and the products in our showroom, but our experts won't be able to see you. You can take a closer look at our products or ask questions for extra detail and information.

What can we help with?

Our brand experts can help with a range of questions from "How does this armchair recline?" to "How do I connect this TV to my home wifi?".

They can also showcase our wide variety of products, or even demonstrate how to set up your TV or furniture item.

How it works

A girl checking out the video call an expert feature on the app.

Start a call

When you've found a product you're interested in, click the icon on the product page that you are looking at to start a one-way video call with one of the brand experts.

A green light means they're ready and available, while a grey light means they're currently busy.

Get connected

Give permission to connect to your microphone so that they can hear you. Don't worry if you're camera shy, you'll be able to see the expert but they won't be able to see you.

Ask away

They will be happy to help you with a range of queries and will answer any questions you may have.

Which brand expert would you like to speak to?

Our Habitat experts

Our experts can help with a range of questions from "What size is this sofa?" to "Can I have a closer look at the colour of that cushion?".

Our experts can also showcase our wide variety of fabric swatches, or even demonstrate how to set up one of our sofa beds.

Find out more about Habitat

LG experts

An LG expert can guide you through our LG TV products and explain and demonstrate all the different features, from voice activation to the best TV tech for gaming.

Shop all LG TVs

We’ll have more brand experts available soon – watch this space!

Frequently asked questions

What can I use this service for?

Brand experts can help you with a whole host of product-related enquiries. You might want to know the dimensions of a product or want to see the colour or fabric close up. You may even just want a second opinion. Go on, try us.

Will I be seen on the call?

No, this is a one-way video call where only the brand expert in the showroom will be on camera, the customer will not be seen.

Will I have to share my details?

No, we will not ask for your details. This service is completely anonymous.

Can I find out when stock is going to be available?

Unfortunately we cannot help with stock related questions. However, if you've spotted a product you love online but it's showing out of stock, simply pop your email into the 'Enter your email address' box on the product page to be notified when we have more stock in your area.

Stock isn’t available near me, can this be transferred to my area?

Unfortunately not. However, if you add the item to your wish list online, you will be notified when it can be ordered for home delivery.

Can you place the order for me?

No, this service is available to help answer your questions before you proceed to checkout on the website.

Can you advise me on when the sale/promotion is ending?

Yes, however you can find these details on the website too.

My discount code isn’t working, can you help?

If the code in question is a current live promotion, then we can provide this. If the code has expired, we will be able to inform you of this.

Can I amend the delivery date of my order?

Not through this service, but our Customer Services team would be happy to help on 0345 640 2020. Or visit our 'Contact us' page for more ways to get in touch.

What our customers think

Didn’t even know this was a thing! Absolutely brilliant service and makes buying things easier if you have any questions before buying it!

I’m absolutely shocked about this service which I was not even aware of! For days now I have been looking at dining tables across dozens of websites and with this call I finally made my mind and will purchase the items David brilliantly showcased for me. He is an absolute star and so knowledgeable about the products, the best online shopping experience of my life! Thank you!

So very refreshing to experience such a friendly, helpful and genuinely attentive service. In comparison to other recent customer service experience from another competitor company, which was truly awful in every way. Thank you and well done.