What does made to order mean?
Our made to order furniture service means you can choose from different options, such as fabric, size and shape to create a beautiful bespoke piece of furniture. Because this piece is designed just for you, you might notice the delivery time is a little longer than usual. Discover below the journey your made to order sofa goes on, from purchasing to placing in your home.
Your sofa's journey
You know what they say, good things come to those who wait. Well, it's certainly true of our made to order sofas. They’re carefully made just for you, which is why it can take up to 16 weeks to craft. Just know that when you sit back and relax on your new sofa for the first time, you’ll realise it was definitely worth the wait.
1. We receive your order
Once we’ve got your order, it’s sent straight to our supplier so they can start adding the materials they need to their shopping list.
2. The frame is made
Materials are in and it’s time to crack on. First, we’ll craft the bespoke wooden or metal frame (depending on what you’ve picked).
3. Cut and measured to perfection
The upholstery is cut using specialist cutting and measuring technology – using as much of the fabric length or leather hide as possible to reduce wastage. If you’ve gone for leather, hides will be chosen to make sure they sit well with each other. The sofa is then upholstered by hand, the cushions are stuffed and the legs are selected.
4. Wrapped and ready to go
Your sofa is then checked by our experts and wrapped in protective packaging, ready to be picked up by one of our delivery lorries.
5. It's on it's way to you
Then we’ll pop you a text with details of how to book a suitable delivery slot. You can book online or over the phone – whatever suits. Then all you need to do is pop the kettle on and wait for your brand new, made to order sofa to arrive.
Some of our favourite made to order sofas and armchairs
The important stuff
Delivery/lead time information
You’ll be given an approximate date for delivery when you place your order (usually 8-16 weeks). If you ordered more than one item, they’ll be delivered together when both items are in stock. We’ll be in touch to arrange a delivery time as soon as we know your item has arrived in our warehouse.
'Made to order' upholstered furniture like sofas, armchairs and beds are created specifically for you on receipt of your order. If you need to cancel items like these, please get in touch within 14 days of placing your order so we can stop them from being made.
If you're ordering upholstered furniture, it's best to be absolutely sure you're happy with the look and feel of your chosen fabric. We suggest ordering a swatch from our website - it's really easy to have one sent to your home. If when the swatch arrives you think, "Eeek, no, this isn't what I had in mind", give us a ring as soon as you can so we can sort it out for you.
How to order a fabric sample
If there's an item you like, head to the product page where you'll see an option to request a fabric swatch. Click on the link and a pop-up will appear to tell you all about it.